At a Glance

- Lead membership growth, engagement and retention for a national health organisation.
- Play a key role in delivering CRANAplus’ annual conference and member events.
- Flexible 0.8 FTE role with variety, autonomy and strong stakeholder engagement.
- Join a great team supported by best-in-class leaders who value collaboration, professional growth and making a meaningful difference.

Who you will be working for CRANAplus is grassroots, not-for-profit, membership-based organisation that was founded in 1983.

We provide a wide range of services, support and opportunities for nurses, midwives and other health professionals, to ensure the delivery of secure, high-quality primary healthcare to remote and isolated areas of Australia.

Recognising the unique demands placed on the remote and isolated health workforce, CRANAplus have developed a suite of services for nurses, midwives, other health professionals and their families including;

● the provision of free 24/7 confidential telephone support

● the delivery of face to face, online and webinar courses tailored to rural and remote health practice.

● wellbeing workshops, guides and newsletters

● scholarships for undergraduate and postgraduate students

● grants for professional development opportunities advocacy through our links with the government.

CRANAplus is a values-led organisation. For further information on the organisation's values and strategic direction, please visit: https://www.crana.org.au/who-we-are/strategic-direction/

Position Overview The Membership Lead and Conference Coordinator is responsible for delivering an exceptional experience for members while coordinating the planning and delivery of the organisation's annual conference and other member events. This role is the primary lead and point of contact for membership administration, engagement initiatives and member communications, ensuring members receive timely,



professional and high-quality service. The position works closely with the GM Member Services and Workforce Support and CRANAplus' appointed conference management company, to support coordinated delivery of the annual CRANAplus conference, including internal coordination, stakeholder liaison and follow-up on conference-related tasks.

Key Responsibilities

Membership

- Membership Growth
- Develop and execute strategies to attract new members.
- Lead membership campaigns and promotional activities.
- Work with the GM MS&WS; to identify and pursue partnership opportunities to expand reach.
- Member Support & Engagement
- Serve as the primary point of contact for member inquiries and support.
- Organize onboarding support, member packs and communications.
- Monitor member feedback and implement improvements.
- Renewals & Retention
- Manage the membership renewal process, including reminders and follow-ups.
- Track retention metrics and develop initiatives to reduce churn.
- Maintain accurate membership records and ensure timely updates.
- Data & Reporting
- Contribute to the development and integrity of the membership platform
- Oversee membership database integrity and accuracy.
- Prepare regular reports on membership trends, acquisition, and retention.
- Marketing & Communications
- Collaborate with marketing to create content promoting membership benefits.
- Manage membership-related communications across email, social media, and website.
- Financial & Administrative




- Develop and manage budgets for membership programs.
- Ensure compliance with organizational policies and procedures.

Conference/member events

- Working closely with the GM MS&WS;, and CRANAplus' appointed conference management company (CMC), to support the planning and delivery of the organisation's annual conference from commencement through to evaluation.
- Act as an internal coordination point between CRANAplus and CMC, ensuring conference tasks, timelines and updates are monitored and followed through.
- Support the GM MS&WS; and CMC with conference timelines, budgets and project plans.
- Liaise with internal teams, exhibitors, sponsors, speakers, suppliers and delegates, in partnership with CMC where appropriate.
- Coordinate CRANAplus input into speaker invitations, presentations, program information and conference logistics.
- Support the coordination of exhibition and sponsorship deliverables, working with the GM MS&WS; and CMC to ensure commitments are documented and delivered.
- Coordinate conference marketing material in partnership with the communications team and CMC
- Support the delivery of webinars, workshops and other member events throughout the year.
- Coordinate post-event evaluation processes and contribute to reports identifying opportunities for continuous improvement, in consultation with the GM MS&WS; and CMC.

Skills & Qualifications

- Proven experience in membership management, events planning, customer service, or similar role.
- Strong communication and interpersonal skills.
- Proficiency in CRM systems and Microsoft Office Suite.
- Ability to analyse data and prepare reports.
- Excellent organizational and time-management skills.

Apply to us If you’re passionate about creating great member experiences, building strong relationships and delivering events that bring people together, we’d love to hear from you.

📌 Membership Lead (Remote) (Adelaide)
🏢 CRANAplus
📍 Adelaide