NDIS Finance & Claims Officer

Part-Time (23-30 hours per week) | Hybrid Work | Purpose-Led Organisation

Mayfield North, Newcastle NSW

Are you an organised, detail-focused skilled who enjoys working with numbers, systems and problem-solving? Do you want your work to directly support children with disability and developmental delay and their families?

Join Firstchance, a highly respected early childhood intervention and disability support organisation, and play a key role in helping children and families access the supports they need to thrive.

We are seeking a NDIS Finance & Claims Officer to join our friendly and collaborative Finance Team. This role is responsible for ensuring services are accurately funded through Service Agreements and NDIS claims, helping Firstchance continue providing essential supports to children and families across our community.

What We Offer

✅ Hybrid working arrangements following training and induction ✅ Versatile part-time hours (23-30 hours per week)

✅ Laptop provided to support flexible working

✅ Salary packaging to increase your take-home pay

✅ Supportive and experienced team environment

✅ Ongoing learning and professional development opportunities

✅ Meaningful work that directly supports children and families

At Firstchance, you're never "just a number". You're part of a team committed to inclusion, respect, integrity and helping children reach their potential.

About the Role

This role is essential to ensuring the financial sustainability of services that support children and families every day.

Key Responsibilities

Service Agreements

- Cost NDIS-funded supports and prepare Service Agreements




- Enter and maintain Service Agreement information within our CRM
- Issue Service Agreements to families for approval
- Monitor and update agreements when plans, budgets or circumstances change
- Ensure accurate records are maintained at all times

NDIS Claims & Revenue
- Prepare and review Consultant Hours and activity reports
- Undertake pre-claim audits
- Submit NDIS claims through our CRM and the NDIS portal
- Investigate and resolve claim errors, discrepancies and budget issues
- Monitor funding utilisation and claiming accuracy
- Work closely with program teams to ensure data quality and compliance

Success in This Role Means

- Accurate and timely NDIS claiming
- Prompt issue and management of Service Agreements
- Robust cashflow through efficient claiming processes
- Minimal claim rejections and adjustments
- Positive and collaborative relationships with families and staff
- High levels of accuracy, compliance and attention to detail

About You

You will bring:
- Experience in NDIS claiming, plan management, disability services administration, health funding, aged care funding or a similar claims-based environment
- Strong Excel skills and confidence using multiple software systems
- Excellent attention to detail and accuracy
- Well-developed analytical and problem-solving skills




- The ability to manage competing priorities and meet deadlines
- Strong communication and relationship-building skills
- A Working with Children Check and NDIS Worker Check (or willingness to obtain)

Desirable:

- Experience with Xero
- Experience using Echidna or a similar CRM system
- Experience working in the disability, community services, health or not-for-profit sector

Why Firstchance?

Firstchance is a values-driven, child-safe organisation with a strong reputation across the Hunter region. Our team is passionate about making a difference and creating opportunities for children and families. When you join Firstchance, you will be supported, trusted and encouraged to grow while contributing to an organisation that genuinely changes lives.

Applications Close

Sunday 20 September 2026 Applications will be assessed as they are received and interviews may commence prior to the closing date. We encourage interested applicants to apply as soon as possible.

Ready to Apply?

To be considered for this role, please submit:

- Your current resume
- A brief cover letter outlining your relevant experience and interest in the role

For further information, including the Information Package and Position Description, visit:

Firstchance Employment Opportunities

Questions?

Nicole Doncovski

Manager Organisational Development

Firstchance

Phone: (02) 4910 3130 4910 3130)

Email: [email protected]

Looking for a role where your attention to detail, problem-solving skills and commitment to accuracy can make a genuine difference in the lives of children and families? We'd love to hear from you.

📌 NDIS Finance & Claims Officer (Newcastle)
🏢 Firstchance
📍 Newcastle