Deli Supervisor (with Bar Experience)

About Norma's Deli

Norma's Deli is a bustling all-day deli, eatery and bar known for great food, great coffee and an even better atmosphere. From our pastry bench and deli counter to our dine-in floor and bar, we pride ourselves on delivering a warm, memorable experience for every guest who walks through our doors. We're a close-knit team that values hard work, quality and looking out for each other — and we're looking for someone who shares that same passion for hospitality.

About the Role

Norma's Deli is looking for an experienced, hands-on Deli Supervisor to lead our front-of-house and deli team. This is a full-time leadership role for someone who thrives on busy shifts, takes pride in great food and great service, and knows how to bring a team together to deliver both. You'll also bring solid bar experience — you'll be confident stepping in to support, train and cover the bar.

Key Responsibilities

- Oversee daily deli operations, ensuring smooth, efficient service while maintaining product quality and standards.
- Lead, supervise and support staff during shifts.
- Train new team members, and provide ongoing training and feedback.
- Maintain high standards of customer service, and handle customer concerns and feedback.
- Ensure food safety, hygiene, cleanliness and quality standards are met.
- Monitor stock levels, deliveries, waste and product rotation.
- Manage POS, cash handling, refunds and end-of-shift procedures.
- Complete opening/closing procedures, checklists and shift handovers.




- Communicate operational, staffing and customer issues to management.
- Support the venue manager with administrative tasks when needed.
- Ensure compliance with workplace health and safety and company policies.
- Oversee daily bar operations, stock management, cleanliness and RSA compliance — supporting and training staff while providing excellent customer service and driving beverage sales.

What We're Looking For

- Previous experience in a supervisory or team leader role within hospitality, retail or a similar fast-paced environment.
- Confidence and experience working behind a bar
- Current RSA (NSW) and NSW Food Safety Supervisor (FSS) Certificate, or willingness to obtain.
- Strong leadership, communication and problem-solving skills.
- A genuine passion for hospitality, food and customer experience.
- Ability to stay calm, organised and hands-on during busy periods.
- Flexibility to work a variety of shifts, including weekends.

Why Join Norma's Deli

- Market-competitive salary of $75,000–$80,000 + super, based on experience.
- A genuine leadership role with real ownership and variety.
- A supportive, close-knit team and a positive, respectful workplace culture.
- Opportunities to grow your skills across both deli and bar operations.

How to Apply If this sounds like you, we'd love to hear from you. Send your resume and a short cover note telling us why you'd be a great fit for Norma's Deli.

Company Overview

Please visit our company website for more information

📌 Norma's Deli - Deli Supervisor (Manly)
🏢 Normas Deli
📍 Manly