Be the person who transforms the way subcontractors run their operations — one go-live at a time.

About Neo

Neo Intelligence is a fast-growing construction tech SaaS company built by subcontractors, for subcontractors. Our purpose-built construction operations management platform helps subcontractors more efficiently manage their crews, strengthen relationships with contractors, and stay on top of compliance — resulting in more productive and profitable businesses.

Our software was designed by people who've lived the subcontracting reality, so it's built around what matters most on site: organising crews, building confidence with contractors, capturing records, staying compliant, and saving time.

We're a close-knit, ambitious team where your work will have a visible impact. We move fast, collaborate closely, and share a mission to help subcontractors run better businesses and grow with confidence.

The Role

We're looking for a hands-on Onboarding and Payroll Specialist to join our customer operations team.

This is a customer-facing role from day one. You will run structured onboarding sessions with current customers over a number of weeks, with the goal of getting them live as quickly as possible. You own those customer relationships, you hold customers accountable for their preparation, and you keep things on track when they get difficult.

Once a customer is live and stable, they transition to the Customer Success Manager for ongoing account management. Payroll queries from live customers continue to come back to this team, so the knowledge you build stays relevant and active beyond go-live.

Alongside onboarding, you will work with pay rule configuration — setting up and testing EBA and company-specific pay rules in Neo's backend, verifying they work correctly, and ensuring data flows accurately into each customer's payroll system.

AI is already part of how this team works. We expect you to be using it and to keep building on that here.

What You'll Be Doing

Primary focus

- Customer Onboarding — Run structured onboarding sessions with new customers over a number of weeks to get them live as quickly as possible. Each onboarding covers platform setup, configuration, and training — you own the process, the relationship, and the outcome.



Our customers are subcontractor operators — direct, time-poor, and quick to form a view on whether they trust you.

- Payroll Configuration — Run payroll setup sessions with customers to configure and test their EBA and company-specific pay rules in Neo's platform. Verify that rules work correctly and that data flows accurately into the customer's own payroll system. Handle payroll queries from live customers in partnership with your Lead.

- Process Execution and Improvement — Follow onboarding playbooks and checklists consistently and flag gaps or friction points as you find them. Use AI tools actively in your day-to-day work to improve how you do the job.

Secondary focus

- Support Coverage — Provide cover across support channels alongside the Lead when the support team is unavailable.

What We're Looking For

- 2+ years experience in a customer-facing SaaS role covering onboarding, implementation, or a combination of both

- Customer-facing SaaS onboarding experience — you have personally run onboardings end-to-end, not just supported someone who did. You understand what good looks like, why onboardings fail, and how to keep customers on track through the process

- Payroll systems experience — you have worked with payroll platforms at a configuration or data level. You understand how data flows between systems, what field mapping means, and why records need to be coded correctly

- Strong customer communication skills — you can manage a customer relationship through a structured process, follow up without being passive, hold customers accountable, and have the difficult conversations when needed without losing the relationship

- Active AI user — you are already using AI tools in your work regularly to drive efficiency and improve how you do your job. You can show what has specifically changed because of it





- Detail oriented in a zero-error environment — you have systems and habits that catch errors before they reach the customer. Onboarding and payroll are zero-error functions and you take that seriously

- Able to manage your own workload — you carry your own book of customers. You know how to prioritise, stay on top of multiple accounts at once, and flag risks before they become problems

- Comfortable in an evolving environment — our processes are actively being built and improved.

- You can operate effectively without everything being perfectly defined and you contribute to making things better as you go

- Curious and keen to build — payroll depth develops over time and the right person wants to build that knowledge, not just execute tasks

- Bonus if you have:

- Construction, trades, or field services industry background

- Startup or scale-up experience

- Exposure to customer support functions

Why Neo?

If you want real customer ownership from day one and the chance to build deep expertise in a function that matters, this role gives you both.

At Neo, you will own your own book of customers and see the direct impact of your work every time a subcontractor goes live. You will be part of a small, high-performing team where your contribution is visible and your development is taken seriously.

You will work alongside a Lead who knows the product and the customers deeply and is invested in helping you build. As we scale, this function scales with you — and the people who build it with us from here are the ones who grow with it.

This is the opportunity to do meaningful work with customers who rely on Neo to run their business — and to build the skills that set you up for the next chapter of your career.

- Real customer ownership from day one — not shadowing someone else's work
- A Lead invested in your development — deep product and customer knowledge, there to help you build
- Customers who rely on you — when you get it right, they feel it
- A function that scales with you — we are growing and the people building it with us grow with it
- Hybrid working — Melbourne-based with flexibility once you are hitting your KPIs

Only shortlisted candidates will be contacted.

📌 Onboarding & Payroll Specialist — SaaS (Construction Tech) (Melbourne)
🏢 Neo Intelligence
📍 Melbourne