Turing Consulting is seeking several versatile and delivery-focused Onsite Support Engineers with the following skills

:

- Provide Level 1 / Level 1.5 technical support to end users for hardware, software and IT-related issues.
- Provide end-user support and assist users with technical queries and how-to requests.
- Troubleshoot hardware, software, Windows and Microsoft 365-related issues.
- Support and manage end-user devices using Microsoft Intune.
- Log, manage and update incidents and service requests using ServiceNow.
- Perform incident investigation, resolution and escalation in line with defined processes and SLAs.
- Provide basic support for Exchange / Exchange Online issues.
- Follow established ITIL/ITSM procedures for incident and service management.
- Work closely with the EUC / End User Computing service provider to resolve issues and ensure timely escalation where required.
- Deliver a high level of customer service, treating users professionally and maintaining positive relationships.
- Work effectively in a banking workplace, following relevant security and operational procedures.
- Quickly understand new processes, tools and environments and become productive with minimal ramp-up time.

Must-Have Skills:

- 2–3 years of hands-on Microsoft Intune experience
- L1 / L1.5 Service Desk or EUC Support experience
- Banking / Financial Services domain experience
- Strong Customer Service and End-User Support experience
- Hardware and Software Troubleshooting
- Microsoft 365 (M365) support experience




- ServiceNow experience
- ITIL / ITSM knowledge and experience
- Basic Exchange / Exchange Online knowledge
- Experience in Incident Management, Resolution and Escalation
- Experience working alongside an EUC / End User Computing service provider
- Strong communication and problem-solving skills
- Ability to learn quickly and start working with minimal training

Nice-to-Have Skills:

- Walk-up / Service Centre support experience
- VIP or executive user support experience
- Windows endpoint management experience
- Active Directory / Entra ID knowledge
- Exchange Online administration/support experience
- Experience working in an SLA-driven enterprise IT environment
- Knowledge of standard banking IT security and support practices

Responsibilities:

- Provide walk-up service center support at BOQ office during BOQ standard business hours, excluding public holidays. The engineer will take the support of the incumbent EUC Service Provider as appropriate.
- Provide immediate access to walk-up end users for hardware and software support - Follow all documented procedures for resolution and escalation of incidents.
- Provide Authorized Users with required support for how-to questions and other IT-related questions.
- Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT.
- Ensure all unresolved issues are escalated via the appropriate escalations path in a timely manner.

📌 Onsite Support Engineer (Brisbane)
🏢 Turing Consulting
📍 Brisbane