Job Description

Constantinople delivers a recent era of AI-native banking. Constantinople provides banks with a fully-managed software and AI operational platform, which brings together customer experience, product, data, operations, compliance and infrastructure in a single platform.

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Constantinople's AI-native platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with AI at scale. By removing the operational complexity of banking, Constantinople enables our client banks to focus on their customers and thebusinessof banking.

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The Role

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At Constantinople we see our Customer and Product Operations group as a critical component of the overall banking proposition. We are building a highly integrated end to end banking experience that automates customer touch points. In this role you will be involved in high value operational tasks and real time digital chat interactions, where you will aim to action, resolve or escape enquiries within SLAs.

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What You'll Do

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- Help operate our customer enquiry platform to resolve and triage customer requests
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- Manage email, digital chat and phone-based customer interactions
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- Deep dive into complex issues to find the best solution for our customers
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- Maintain multiple customer interactions while actively working to resolve cases
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- Efficiently progress payment related disputes, recalls, chargebacks and indemnities
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- Work closely with Product and Software Engineers to improve automation and the use of AI on the platform
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Who You Are

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- Experience of frontline customer support
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- Strong verbal and written communications
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- A multitasker and problem solver, who takes responsibility of issues until they're resolved
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- A builder's mindset who is continually looking to improve upon the status quo
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Inclusion

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To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

📌 Customer Service Specialist - Including Weekend Hours (New South Wales)
🏢 Constantinople
📍 New South Wales