Jobtailor is seeking a CX Capacity Lead to plan and manage customer support capacity for campaigns and high-volume periods. You will build guidelines, routing logic, and contractor briefs while leading responses to incidents and escalations.
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The role emphasizes data-driven decisions and collaboration with product, engineering, and payments teams. The ideal candidate has 3+ years in customer support with seniority beyond frontline, robust communication, and curiosity about AI-powered tooling.
📌 CX Readiness & Incident Response Lead (New South Wales)
🏢 Jobtailor
📍 New South Wales
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