Job Description

Organisational Change Manager - Digital & ICT Transformation

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Canberra, ACT | EL1 Equivalent | Onsite / Flexible by Agreement | Baseline Clearance

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We are seeking an experienced Organisational Change Manager to lead and support change across a portfolio of digital and technology transformation initiatives within a large Australian Government environment.

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This role is suited to a hands‐on change professional who can translate complex technology and business change into practical stakeholder engagement, readiness, adoption and transition outcomes.

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Key Responsibilities

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- Develop and deliver practical Organisational Change Management strategies, plans and change artefacts for ICT and digital transformation initiatives.
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- Apply structured change methodologies such as PROSCI, ADKAR or equivalent, tailored to Agile, iterative and hybrid delivery environments.
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- Conduct stakeholder analysis, change impact assessments and business readiness assessments.
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- Identify change impacts, adoption risks, resistance, stakeholder needs and implementation priorities.
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- Develop and execute communication, stakeholder engagement, training and adoption plans.
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- Facilitate workshops, impact assessment sessions, readiness discussions and stakeholder forums.
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- Partner with Project Managers, Business Owners, SMEs, senior leaders and delivery teams to integrate change activities into project, sprint, release and implementation plans.
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- Monitor change readiness, adoption, resistance, risks and issues, providing clear reporting to governance forums and senior stakeholders.
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- Support transition to Business-as-Usual (BAU), including handover, knowledge transfer, sustainment and post-implementation adoption.
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- Contribute to benefits realisation and continuous improvement following implementation.
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Skills & Experience

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- Strong experience delivering Organisational Change Management across ICT, digital transformation or business improvement programs.
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- Practical experience applying PROSCI, ADKAR or equivalent change management methodologies.
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- Strong capability in stakeholder analysis, change impact assessment and business readiness assessment.
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- Experience developing change strategies, communication plans, engagement plans, training/adoption plans and readiness reports.
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- Strong workshop facilitation and stakeholder engagement skills.
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- Ability to engage confidently with senior executives, business leaders, project teams and impacted users.
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- Experience managing resistance, competing stakeholder perspectives and complex organisational change.
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- Experience working within Agile, iterative or hybrid delivery environments.
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- Understanding of transition to BAU, sustainment planning, advantages realisation and post-implementation adoption.
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- Strong governance reporting, executive communication and written communication skills.
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Role Requirements

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- Location: Canberra, ACT
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- Working arrangement: Primarily onsite, with flexible arrangements potentially available by agreement.
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- Hours: Up to 37.5 hours per week.
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- Level: EL1 equivalent.
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- Security: Must be eligible to obtain an Australian Government Baseline security clearance.
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- Australian Government experience will be highly regarded.
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📌 Organisational Change Manager (Canberra)
🏢 ZSoft Technologies
📍 Canberra