Job Description

Store Manager – Flagship Retail | Highpoint Shopping Centre Location

n

Premium / Flagship Retail

n

About the Role:

n

We are seeking an experienced and highly motivated Store Manager to lead a flagship retail operation at Highpoint Shopping Centre.

n

This is a high-profile leadership opportunity for an energetic retail professional who thrives in a rapid-paced, customer-focused environment and understands what it takes to deliver exceptional commercial results through people.

n

With a team of approximately 24 employees, you will be a visible and hands-on leader, responsible for creating a high-performing culture while maintaining strong operational standards and delivering an outstanding, consultative customer experience.

n

You will be equally comfortable on the shop floor engaging with customers and coaching your team as you are managing the operational detail behind the scenes.

n

Key Responsibilities:

n

n
- Lead, inspire and develop a team of approximately 24 retail professionals.
n
- Drive sales performance, KPIs, conversion, average transaction value and overall store profitability.
n
- Be highly visible and hands-on on the shop floor, leading by example.
n
- Deliver a premium, consultative customer experience and ensure consistently high service standards.
n
- Coach the team to build meaningful customer relationships rather than simply transact.
n
- Develop a strong culture of accountability, engagement, collaboration and performance.
n
- Manage all operational aspects of the flagship store, including rostering, stock management, visual merchandising, compliance and store standards.
n
- Analyse sales and performance data to identify opportunities and implement strategies to achieve targets.
n
- Recruit, onboard,



coach and develop team members, identifying future leaders within the business.
n
- Manage performance effectively while maintaining a positive and inclusive team environment.
n
- Partner with senior leadership and support functions to execute broader business initiatives.
n
- Ensure the store consistently reflects the brand's values, presentation and customer proposition.
n

n

About You:

n

We are looking for a strong retail leader who can balance commercial performance with genuine people leadership.

n

You will ideally bring:

n

n
- Proven experience as a Store Manager within a high-volume, premium or flagship retail environment.
n
- Experience leading large teams, ideally 15–25+ employees.
n
- A strong commercial mindset with a demonstrated ability to deliver against sales and KPI targets.
n
- Excellent operational capability and attention to detail.
n
- A genuine passion for customer service and consultative selling.
n
- The confidence and energy to be highly visible and hands-on within the store.
n
- Strong coaching and people-development skills.
n
- The ability to motivate different personalities and create a cohesive, engaged team.
n
- Exceptional communication and interpersonal skills.
n
- Strong organisational skills and the ability to manage competing priorities.
n
- A solutions-focused approach and the resilience to thrive in a busy flagship environment.
n

n

This is an opportunity to join a high-profile flagship business where the Store Manager will play a significant role in driving both commercial success and team culture.

n

We are looking for someone who doesn't manage from the sidelines — you lead from the floor, know your numbers, know your people and understand your customers.

📌 Store Manager - Highpoint (Victoria)
🏢 Frontline Retail Melbourne
📍 Victoria