Policy Officer - Talent Pool Campaign

Clerk Grade: 07/08

Salary Range: $116,981 - $129,492 + super

Location: Haymarket, with hybrid work conditions, 3 days in the office

Employment type: Creation of a Talent Pool to fill ongoing and temporary Policy Officer role vacancies (full-time or part-time) as they arise from time to time within the Portfolio Policy Team of the Policy, Strategy & Governance Group in the Department of Customer Service

- Are you passionate about working on reforms that positively impact the lives of people and businesses in New South Wales?
- Are you a strategic and critical thinker with experience in working on public policy projects?
- Do you want to solve complex policy problems, make changes to legislation and work on innovative policy-related projects across regulatory issues, digital innovation, data and customer-centric services?
- If you answered yes to these questions, then you may want to join our Talent Pool.

About Us The Department of Customer Service (DCS) is committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes. DCS aims to deliver excellence in customer service and digital leadership and regulatory reform for the people of NSW. The Portfolio Policy Team is a central policy team responsible for leading complex policy and regulatory reform across the DCS policy portfolio. It consists of the Regulatory Reform stream and the Digital, Data and Customer stream.

The Portfolio Policy Team is a highly skilled team providing strategic policy advice to Ministers, the DCS Secretary and senior executives. Team members gain exposure to senior decision-makers and shape policy, strategy and legislation in the DCS Portfolio.

Team members work closely with DCS regulators including NSW Fair Trading, the NSW Building Commission and the State Insurance Regulatory Authority, as well as other agencies and business units within DCS, such as Digital NSW and Service NSW.

In this role, you will:

- Research and analyse policy issues to support evidence-based decision-making
- Develop practical, innovative solutions to complex matters
- Draft clear, concise and engaging reports, policy advice and briefing materials
- Provide high-quality secretariat support to governance groups




- Contribute to project planning and delivery, ensuring tasks are completed on time and to a high standard.

To be successful in this role, you will have:

- Research and analysis expertise: you must be able to identify the type of data needed to understand a problem, analyse information and make recommendations
- A delivery focus: you must be a motivated and proactive team player who completes work tasks on time and to a high standard
- Strategic problem-solving skills: you must have strong critical analysis skills. Experience working with legislation or in regulatory or insurance sectors is desirable but not essential
- Government sector expertise: you must understand or have aptitude to navigate government processes and business operations, including Cabinet and legislative processes
- Effective Communication: you must be skilled in writing reports and documents that are clear, engaging and tailored to diverse audiences. Powerpoint skills are desirable but not essential
- Adaptability: you must be able to operate effectively in a complex, sensitive and changing environment
- Continuous improvement commitment: you must be intellectually curious, have a growth mindset and contribute to a continuous feedback culture.

We value diverse experience. Even if you're not sure you meet all requirements, we encourage you to apply. Why Join Our Talent Pool?

- Flexible Working: We have a broad range of versatile working arrangements, including flex time accrual for extra hours worked (for non-executive roles) based on a 35-hour standard week
- Career Development: We’re serious about the development of our team members through on the job training and professional development opportunities
- Wellbeing Support: We work hard to create a safe and supportive environment
- Inclusive Culture: There are a range of staff-led networks you may join including the Aboriginal Staff Advisory Committee,



Diversity & Inclusion Network and Young Professionals Network.

How to Apply Click ‘Apply Online’ and submit your application including:

- A resume detailing relevant knowledge, skills and experience (maximum 5 pages)
- A cover letter addressing how you meet the Talent Pool requirements and sharing your motivation for applying (maximum 2 pages)

If you need an adjustment during the recruitment process, please notify us on your application form. For enquiries, please reach out to Rodrigo Sandoval Pimentel at [email protected]

Salary Grade 07/08, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday, September 25th, 2026 at 10:00 am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Policy Officer - Talent Pool Campaign (Sydney)
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