Qantas Airways is seeking a Senior Manager Quality & Compliance - Contact Centres to spearhead the quality and compliance framework for CC&R;, spanning in-house and partner operations. You will own the end-to-end process, applying data, analytics and AI to drive measurable improvements across customer interactions.
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You will lead a multi-stage improvement loop, collaborate with senior leaders, and build quality capability across the organisation while embedding robust governance and risk
📌 AI-Powered Quality & Compliance Lead - Contact Centers (New South Wales)
🏢 Qantas Airways
📍 New South Wales
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