Job Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

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At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer to join our Field Services Team in Norfolk Island.

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Requirements

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What You'll Do:

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- Ensuring the smooth day to day operations of the customers operations
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- Personable with end-users developing a friendly bond with customers
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- Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently
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- Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results
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- Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one
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- Ensuring documentation and procedures are always up to date
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- Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations
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- Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer
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What You'll Bring:

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- A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices.
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- A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn recent technology solutions and concepts to confidently liaise with staff and external vendors
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- Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures
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- A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues
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- Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders
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- Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances
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Benefits

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Why You'll Love Working Here:

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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work!

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- Extensive training and development opportunities that enable continual growth as part of your career planning
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- Extensive discounts and benefits to maximise your money
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- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs
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- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

📌 Desktop Support Officer - Norfolk Island (New Norfolk)
🏢 Centorrino Technologies
📍 New Norfolk