Job Description

Customer Service Officer (3 Positions Available)

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- Interactive customer role within a local government setting
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- $77,294.05 per annum + superannuation
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- 6 weeks of annual leave, 15 days personal leave
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City of Darwin is growing its Customer Service team and currently has three positions available for enthusiastic, people-focused professionals. This is a dynamic, high-energy environment where no two days are the same, one moment you might be processing a payment, the next assisting a new resident to find the right service, and the next resolving an issue before it becomes a bigger one.

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About the Opportunity

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We are currently seeking self-motivated and experienced Customer Service Officers, with a passion for providing exceptional customer service both face to face and over the phone within a high-volume fast-paced and multi-functional environment. You'll be part of a great team, managing daily customer engagement through reception services, telephone and electronic enquiries, request triage, service request management, and customer transactions. You will play a key role in ensuring customer enquiries are accurately assessed, prioritised and directed, while delivering timely and professional support across a broad range of Council services.

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Key Responsibilities:

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- Attend to customers promptly, impartially and courteously, considering characteristics, needs and diversity.
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- Inform customers on the range of services provided to the community by the Council as well as by other agencies and community organisations.
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- Process payments, permits and complaints efficiently and accurately.
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- Work professionally,



cooperatively and respectfully with other team members to accomplish joint tasks and build positive working relationships.
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- Triaging incoming requests and supporting service request management
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- Treating every customer as an individual recognising their needs, characteristics and diversity.
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To be considered for the role you must have:

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- Certificate III in Local Government / Business Administration / Customer Engagement or equivalent qualification and/or experience.
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- Minimum of two (2) years' experience in a customer service workplace
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- National Police Records Check
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- Drivers licence C Class
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- Generous leave - pro rata 6 weeks annual leave and 15 days personal leave, so you can properly switch off.
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- Real variety - reception, phones, payments, permits, complaints never a dull moment.
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- A supportive team - you'll be backed by colleagues who genuinely have your back.
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- Purpose - every interaction you have makes a real difference to your local community.
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For further information regarding this role, please read full position description or contact Amanda Maansson on 08 8980 0*** during business hours.

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Applications close at 5pm on Friday 11 September 2026.

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Only shortlisted applicants will be contacted after the closing date.

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The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

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As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.

📌 Customer Service Officer (3 Positions Available) (Darwin City)
🏢 City of Darwin
📍 Darwin City