Introduction

Make a Difference Every Day

Mallee Accommodation & Support Program (MASP) is a leading community services organisation committed to supporting individuals, families and communities to achieve positive outcomes.

We are seeking a proactive and engaged Residential Care Case Manager to join our Residential Services team. This position offers an chance to contribute to meaningful work that improves lives while being supported by a values-driven organisation that prioritises wellbeing, qualified growth and collaboration.

A tropical oasis on the bank of the Murray River, Mildura is the capital of North West Victoria’s Sunraysia region and your gateway to idyllic country living with a strong sense of community while maintaining a metropolitan vibe.

Just think of the possibilities – one minute you could be at your desk finishing a project, then the next you could be out walking by Australia’s longest river in peaceful serenity. With more sunny days than the Gold Coast you’ll be greeted with fantastic weather almost year-round, perfect to maximise your leisure time around work hours.

And it’s not just nature that brings appeal to the Mildura region – we have a thriving food and wine scene, vibrant arts and culture, quality schools and sporting facilities and a multitude of community events all year round.

If you are looking for a change of scenery, switch to Sunraysia

Description

About the Role

As the Residential Care Case Manager, you will:

- Provide case management support to young people in residential care and their families to achieve positive outcomes and greater independence.
- Coordinate and monitor individual care plans, working collaboratively with residential care staff, DFFH and external stakeholders to deliver integrated support.
- Oversee the Lead Tenant Program,



including the recruitment, supervision and support of Lead Tenants and the case management of participating young people.
- Advocate for young people and facilitate access to services, resources and opportunities that support their wellbeing, development and transition to adulthood.

Further information regarding the Residential Care Case Manager role can be found in the Position Description located on MASP's Career Portal.

This role can involve emotionally demanding situations and exposure to psychological hazards, including client distress, trauma disclosures, and urgent responses. MASP prioritises staff wellbeing by providing supervision, debriefing, reflective practice, safety measures, and access to wellbeing resources. We encourage open communication—raise any concerns with your supervisor, management, or the OHS Committee as soon as possible.

Remuneration

Expected commencing salary of $95,057.01 per annum plus statutory superannuation.

Maximise your income through salary packaging.

Skills And Experiences

About You

To be successful in this role, you will have:

- Relevant tertiary qualifications in Social Work, Community Services, Social Science, or other relevant tertiary studies.
- Demonstrated experience in case management with young people, families and complex support needs.
- Strong knowledge of trauma-informed practice, child protection frameworks and Best Interests case planning.




- Understanding of the needs of adolescents and young people with experiences of trauma, out-of-home care and child protection involvement.
- Strong communication and interpersonal skills
- Commitment to MASP's values and client-centred approach

What We Offer

- Competitive salary in accordance with the SCHADS Award and MASP Enterprise Agreement
- Salary packaging benefits
- Professional development opportunities
- Employee Assistance Program (EAP)
- Supportive team environment
- Flexible work arrangements (where applicable)
- Access to supervision, reflective practice and wellbeing initiatives
- MASP is inclusive of all genders, sexualities, ethnicities, abilities, backgrounds and religions

Child Safety Commitment

MASP is committed to providing a child safe environment. We have zero tolerance for child abuse and are committed to acting in the best interests of children and young people. Successful applicants will be required to meet all child safety screening requirements relevant to the position.

Employment Requirements

The successful applicant must be able to obtain and maintain:

- National Police Check
- Working with Children Check
- Current Driver Licence
- NDIS Worker Screening Check
- Evidence of relevant qualifications and registrations

Some positions may have additional onboarding requirements.

How to Apply

To apply, please submit:

- Cover Letter outlining your suitability for the role and how you meet the Key Selection Criteria in the PD (2 to 3 pages in total)
- Current resume

Applications close 9am on Monday 28 September 2026.

For a confidential discussion regarding this position, please contact Jack Chirgwin, Manager Residential Services, on 0429 055 537.

Apply now and help make a positive difference in our community.

📌 Residential Care Case Manager (Mildura)
🏢 MASP
📍 Mildura