Xero is seeking an Incident Manager to orchestrate major and minor incidents from the customer perspective, coordinating across engineering, product, support and leadership to keep customers informed and minimize disruption.
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You will own end-to-end incident management—from investigation through post-incident reviews—building systems and processes that prevent recurrence and strengthen customer trust. The role offers a hybrid work arrangement (3 days in the office, 2 from home).
📌 Incident Command Lead -- Hybrid (Customer Focus) (New South Wales)
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📍 New South Wales
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