AI-Driven Contact Center Quality & Improvement Lead (New South Wales)

AI-Driven Contact Center Quality & Improvement Lead (New South Wales)

11 Sep
|
Qantas Airways
|
New South Wales

11 Sep

Qantas Airways

New South Wales

Qantas Airways in Sydney, NSW, seeks an AI-Driven Quality & Improvement Manager for Contact Centres based at Mascot Head Office. You will lead the CC&R; quality assurance program, using data and AI to identify risks, trends and opportunities across multi-channel customer interactions.

The role drives continuous improvement, partners with operational leaders to deliver customer-focused outcomes, and influences decisions to enhance quality and performance.

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📌 AI-Driven Contact Center Quality & Improvement Lead (New South Wales)
🏢 Qantas Airways
📍 New South Wales

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