Job Description

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- Customer Service
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- Customer Solutions Consultant
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- Springvale VIC
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- Fixed Term Full Time
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7/9/2026

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- Join a fast-paced, supportive and customer-focused team
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- Based in Springvale. Monday to Friday
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- Retail, fuel & grocery discounts + milestone celebrations
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About Us

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Adaptalift is one of Australia's largest and fastest growing materials handling hire and sales companies. With over 40 years of heritage as a privately-owned, family-operated business, we employ over 600 people across Australia and New Zealand. Our team members enjoy making a difference for our customers as part of a dynamic, values-led organisation where safety is at the forefront of everything we do.

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About The Role

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Due to ongoing growth, we have an exciting opportunity for a motivated and customer-focused professional to join our Customer Solutions Team, based at our National Corporate Head Office in Springvale.

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This is a contract position, offered for 12 months starting immediately. The position is located in Springvale, working Monday to Friday, 9:00am–5:00pm and will be 10:00am-6:00pm during daylight saving.

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What You'll Be Doing

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- Acting as the first point of contact for customer phone enquiries across Australia
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- Managing inbound calls including orders, product enquiries, quotes, service requests and general problem-solving
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- Maintaining and updating customer records accurately within our CRM system
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- Identifying trends in customer issues and recommending improvements
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- Providing feedback to support continuous improvement within the team
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About You:

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- Previous customer service experience (industrial or commercial contact centre experience highly regarded)
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- Excellent communication skills with a professional phone manner
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- Intermediate computer literacy including CRM systems and MS Office Suite
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- High attention to detail and strong organisational skills
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- Solutions-focused mindset with confident problem-solving ability
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Does this sound like you?

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This is your opportunity to step into a permanent, full time role with long-term stability and progression.

📌 Customer Service Specialist - 12 Month Contract (Victoria)
🏢 Adaptalift Group
📍 Victoria