Job Description

Senior Collections Lead -- Empathy, Compliance & Optimization Trilogy Care Pty Ltd•Brisbane, QLD, AU

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Job Description

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Trilogy Care Pty Ltd in Brisbane is seeking a Senior Collections Officer to manage a portfolio of high-value and sensitive accounts, balancing empathy with compliant collections practices. You will coach junior staff, drive sustainable payment plans and deliver explicit reporting.

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The role emphasizes handling hardship with sensitivity, improving processes, and leveraging AI-enabled tools to support decision making within a regulated health care context.

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We are transforming our Strategy & Digital Operations division by creating a new, dedicated Reporting & Insights pillar. This initiative combines the expertise of our current analysts with s...

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Brisbane CBD, Queensland, Australia. Contract: Long‐term engagement until December2027, open to Brisbane‐based candidates only. Government (Infrastructure Capability & Improvement).Competitive hourl...

📌 Senior Collections Lead - Empathy, Compliance & Optimization (Queensland)
🏢 Trilogy Care
📍 Queensland