About Us

Dyson is a global technology company with a unique philosophy—to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform, and look very different. Our Service team forms a direct link between the business and Dyson owners. It helps ensure our owners have the best possible experience using our technology. Owner experience is everything to us. It helps strengthen our reputation and it drives advocacy. Our Service Centres and Experience Centres provide a touch point for our owners throughout their journey as a Dyson owner, delivering an exceptional experience through the repairs and service of machines.

Our Customer Service team exemplifies Dyson’s problem-solving ethos. There’s no query our team can’t answer and there’s no fault our Service technicians can’t fix. Our Repair Support Advisors obsess over the customer experience and strive every day to create an extraordinary experience that matches the quality of our products and reflects our innovative brand.

About the Role

Pioneering technology takes more than inventive engineers. At Dyson, we take a problem-solving approach to everything we do. As a Repair Support Advisor, you will play a hands-on operational role supporting our service ecosystem, acting as a key point of contact between Dyson, retail partners, repair centers, and internal teams.

In this role, you will support three main areas of our service operations: assisting retail partners with post-warranty enquiries and bookings, supporting day-to-day administration and orders for our refurbished machine program,



and coordinating spare parts and communications for our repair network across Australia.

If you are organised, proactive, and eager to build your skills in supply chain and operations within a global brand, this role offers a great platform to grow.

Main responsibilities include but not limited to:-

- Assist retail partners with repair bookings, status updates, delivery tracking, and general service enquiries.
- Process and track repair bookings accurately in Dyson systems, following through on service recovery where needed.
- Collaborate with logistics and customer service teams to resolve retailer enquiries efficiently.
- Update and maintain refurbished product listings across sales platforms, ensuring accurate SKUs, pricing, and specs.
- Manage order administration, customer returns, exchanges, and financial processing for refurbished sales.
- Help track inventory levels with refurbishment teams to support product availability and sales performance.
- Serve as a primary daily contact for Australia's repair network, assisting with onboarding, communications, and queries.
- Coordinate spare parts and accessory orders to keep partner repair centers stocked.
- Check partner billing accuracy, support end-of-month invoicing,



and assist with inventory and performance reports.
- Assist with inventory checks across operations through stocktakes, cycle counts, and reconciliations.
- Help coordinate warehouse tasks, including receiving, packing, dispatching, and stock movements.
- Monitor stock availability, raise supply risks early, and maintain Dyson safety and inventory standards.

About You To be successful in this role, you bring a keen interest in technology and an enthusiasm for learning how our machines work. You are passionate about delivering a great owner experience and bring a friendly, confident, and engaging approach to your work. Previous skills & experience:-

- Customer service, retail, or administrative experience
- Solid data entry skills with exposure to Excel and CRM/database systems
- Experience handling EFTPOS and payment transactions
- Robust communication skills with high attention to detail

Benefits

Outside of a competitive salary, our team members receive generous product discounts, additional paid annual leave, a generous, above market parental leave scheme and ongoing learning and development opportunities. At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.

We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.

📌 Repair Support Advisor (Taren Point)
🏢 Dyson Appliances (Aust.
📍 Taren Point