Lead a team. Shape practice. Create a home where young people can thrive.

Are you an experienced community services professional ready to step into a role where your leadership can make a real difference? Junction Support Services is looking for a Team Manager – Care Services to lead one of our residential care homes in Wodonga.

This is a hands-on leadership role with responsibility for the day-to-day operation of the home and the team working within it. You’ll provide direction, supervision and support to Residential Care Workers while helping ensure young people receive safe, consistent and trauma-informed care.

You won’t simply oversee a roster. You’ll help shape the culture and practice of the house, build the capability of your team, manage risk and work alongside case managers, families and other professionals to keep each young person’s goals at the centre of their care.

What you’ll be doing

In this role, you’ll:

- Lead, support and develop a team of permanent and casual Residential Care Workers
- Manage the day-to-day operations of the residential home
- Provide formal supervision, feedback and professional development to staff
- Role model strengths-based, child-centred and therapeutic practice
- Create a safe, stable and supportive workplace for young people with complex support needs
- Oversee risk, quality, compliance and practice within the home
- Work closely with Case Managers and the broader care team to progress each young person’s case plan and goals
- Ensure young people have a genuine voice in decisions and planning within their home
- Build strong relationships with families, community services,



government departments and other professionals
- Step into direct care and residential shifts when required.

What you’ll bring

We’re looking for an experienced people leader who understands the realities of residential care and can confidently lead a diverse team while maintaining a high standard of care and practice. To be successful, you will have:
- A relevant Bachelor’s degree, such as Social Work, Community Services, Disability or a related discipline.
- Demonstrated experience working with young people with high and complex support needs, including young people who have experienced complex trauma and require protective care.
- Strong experience leading and managing diverse teams, with the ability to provide clear direction, supervision, support and accountability across permanent and casual employees.
- A strong understanding of trauma-informed, therapeutic and child-centred practice, and the ability to embed this approach across a staff team.
- Demonstrated ability to lead through complex and challenging situations, including managing competing priorities, team dynamics and change.
- Strong risk assessment and management skills, with the ability to identify and respond appropriately to actual and potential risks.
- Highly developed interpersonal skills,



with the ability to build respectful and effective relationships with young people, employees, families and other professionals.
- Excellent written and verbal communication skills, including demonstrated negotiation, conflict resolution and crisis management capabilities.

About Junction

Junction Support Services is an award-winning regional not-for-profit organisation supporting people across Ovens Murray, Goulburn, Gippsland and regional NSW. From our beginnings as a single homelessness support program in 1989, we have grown to support around 2,500 people each year across 12 Local Government Areas, providing services across housing, education, health, trauma recovery, disability support and more.

Our work is guided by Respect, Collaboration, Innovation, Integrity, and Inclusion and Diversity, with trauma-informed, client-centred and goal-directed practice at the heart of our services.

Ready to lead a team that changes lives?

If you’re ready to take ownership of a residential care environment, develop a strong team and help create better outcomes for young people, we’d love to hear from you. Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations. We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.

📌 Residential Care Team Manager (Wodonga)
🏢 Junction Support Services
📍 Wodonga