- Deliver learning and development activities including information sessions, workshops and training to facilitate effective, consistent and informative customer service delivery.- Design, develop and review appropriate training and training materials on business systems, policies and procedures that assist staff to understand and apply their knowledge and training to practical workplace situations.- Coordinate the planning, administration, and resources necessary to prepare and deliver learning and development activities within agreed timeframes and to specified outcomes.- Evaluate and recommend suitable external training providers and facilitators to deliver training with an emphasis on providing value for money,



consistency and quality outcomes.- Provide advice on contemporary training practices and methodologies to senior management and if appropriate adapting or modifying to suit individual locations and learning needs.- Evaluate internal and external learning and development activities and regularly monitor feedback to assist improved training methods and outcomes. - Conduct training needs analyses and develop relevant training plans.- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Applications to remain current for 12 months. Job Ad Reference: QLD/700775/26 Closing Date: Friday 25 September 2026

📌 Learning & Development Officer (Frontline Services) (Brisbane)
🏢 Queensland Government
📍 Brisbane