Novotel St Kilda - Sales & Experience Manager

Be part of something new at Novotel St Kilda. Following an exciting transformation, we are redefining the guest experience and creating one of Melbourne's most vibrant lifestyle hotels. This is a unique prospect to join our team.

Proudly owned by ERDI, you'll enjoy the benefits of a people-first, family-built culture while gaining exposure to the global strength and opportunities of the Accor network.

Nestled in one of Melbourne’s most renowned bayside precincts, Novotel St Kilda offers a vibrant lifestyle destination, offering contemporary guest experiences, dynamic food and beverage venues, and exceptional meetings and events facilities.

The opportunity

We’re looking for someone who knows how to make an entrance.

Someone who can walk into a room, start a conversation and leave with a current relationship. Someone who will know our clients, know our VIPs, our regulars and what’s happening across the hotel. Someone who can blend great guest relations with sales, part hunter, part connector, part hotel host.

And importantly, someone who knows that great experiences are about people, and the best hotels are the ones people remember. This is not a traditional role. You’ll build relationships, open doors and turn opportunities into revenue.

Novotel St Kilda has just opened, and we’re looking for a Sales & Experience Manager to help shape what comes next.

If you’re ready to build something rather than simply inherit it, we’d like to hear from you.

What you’ll bring

- A genuine appetite for creating memorable guest experiences
- A proven ability to build and convert revenue opportunities across departments
- Experience across Corporate, C&E;, MICE,



Groups and Weddings

- Confidence in negotiating, converting and closing business while identifying opportunities to maximise total hotel revenue
- Commercial awareness and an understanding of market segment, revenue, conversion and profitability

- A flair for conducting memorable hotel site inspections and familiarisations
- Excellent communication skills and a natural ability to connect with people
- A genuine passion for hotels, food, beverage, events and the experience that brings them together.

The experience part

- You understand how to grow hotel revenue, commercial outcomes and hotel sales process
- Your natural ability to manage client, guest and stakeholder relationships are a core strength

- You love people, thrive on connection, and never walk past a guest without saying hello.
- You're energetic, curious, commercially savvy, and happiest when every day looks a little different.
- Most importantly, you’ll understand that every interaction is an opportunity to build a relationship.

What we offer

- The opportunity to join St Kilda’s newest lifestyle hotel in one of Melbourne’s most iconic lifestyle precincts.
- Career development and ongoing support from experienced hospitality leaders

- Exposure to both ERDI and Accor brand environments.
- A collaborative, energetic, and people-focused culture.
- Global accommodation discounts through Accor hotels worldwide.
- A dynamic and fast-paced environment where your leadership, ideas, and passion will make a genuine impact.

Please note this is a full-time, permanent ongoing position, we cannot accept applications from Student or Working Holiday Visa holders at this time. Only successful applicants will be contacted.

📌 Sales & Experience Manager (St Kilda)
🏢 Novotel St. Kilda
📍 St Kilda