We’re Hireup, delivering disability and aged care support as it should be.

Our story. It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the pursuit of a positive life for everyone.

Support as it should be. We’re Hireup and we’ve supported thousands of clients and support workers across Australia. Now, we’re on a mission to ensure that people living with disability and elderly Australians can access the right support for the moments that matter for them. We do this through combining digital tools with the reliability of someone to help when it matters most.

The ask? Our mission sets a new standard for disability and aged care support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the ‘power of yes’ and push for the best (we might not always get it right!) but we’ll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community.

What You’ll Do - Sales & Onboarding Specialist (Australia)

As our Sales & Onboarding Specialist, your role centres on guiding inbound leads through their initial Hireup journey. You will work closely with new clients to help them navigate our platform, showcase its benefits, and actively listen to their unique needs to ensure a successful conversion.

In this role, you will proactively engage newly signed-up clients, showcase platform features, build their support worker teams,



guide them through to their first booking and hit growth targets to ensure people living with disability and elderly Australians access the right support.

- Guiding the Journey: Overseeing the onboarding and administrative process to support clients from initial sign-up right through to making their very first booking.
- Proactive Engagement: Reaching out to newly registered clients via phone, email, and Zoom to understand their unique situations, needs, and challenges.
- Platform Advocacy: Guiding clients through the Hireup platform, highlighting key features, and demonstrating the value of our services.
- Responsive Support: Staying on top of new leads, ensuring swift and proactive follow-up in accordance with team SLAs.
- Profile Completion: Assisting new clients in completing their profiles with all necessary details to set them up for long-term success.
- Post-Booking Care: Tracking the journeys of active clients and reaching out post-first-booking to support ongoing utilisation of the platform.

Your Background

- Experience: 1+ year experience in a sales role, with essential end-to-end sales cycle experience
- A Motivation for Impact: You are goal-oriented, energetic, and highly motivated to meet team targets and company objectives.
- Excellent Communication: Strong interpersonal and phone skills, with the ability to build quick rapport and handle complex or sensitive client situations with empathy.
- Tech Agility:



Comfort navigating multiple apps and CRM systems (experience with Zendesk or HubSpot is a major plus!) and a willingness to learn new tools.
- A Problem-Solving Mindset: Creativity, resilience, and the initiative to find tailored solutions for individual client needs.
- Top-Notch Organisation: Robust time-management skills and the ability to prioritise tasks effectively in a fast-paced, dynamic setting.

Why Should You Join? You’ll have the opportunity to join our story and develop the next chapter of your own. You’ll become a critical part of a purpose-driven team, delivering our mission for people with a disability and elderly Australians. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish.

You Will Get

- Opportunities to develop - we are always learning!
- We’re a hybrid organisation, working together in our offices 2 days a week including Thursdays
- Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
- Allowances to support you in your work set up and professional development
- Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us in delivering disability and aged care support as it should be Apply now through the button below or please contact Shanice for any enquiries via [email protected] People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.

📌 Sales & Onboarding Specialist (Australia)
🏢 Hireup
📍 Australia