About This Role

- Location | HQ Burwood East (hybrid)

- Full Time | Fixed Term (ending 23.11.2027)
- PTA 6 | $134,291 to $151,026 pa plus 12% superannuation

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day. Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About The Role

Are you passionate about process management and improvement within an organisation?

As the Senior Business Partner Process Management & Improvement, you will manage and coordinate CFA's enterprise-wide process management and improvement program.

Working collaboratively with stakeholders across CFA, you will lead the program's priorities, framework and improvement initiatives while providing direction and support to the Process Analyst. You will manage the process management system, scope and analyse end-to-end processes, identify risks and improvement opportunities, and support the implementation of practical solutions that improve efficiency, effectiveness and service delivery.

In this pivotal role, you will:

- Lead process management and improvement initiatives from initial scoping and analysis through to implementation, benefits realisation and ongoing review.
- Identify opportunities for process documentation, simplification, standardisation, automation and improved governance.
- Provide strategic and tactical advice to senior leaders and process owners.
- Implement the program priorities and provide direction, guidance and support stakeholders alongside the Process Analyst.
- Develop and maintain high-quality process maps, guidance materials, training resources and other process documentation.
- Monitor program performance, milestones, dependencies, delivery risks and measures of success.
- Prepare executive briefings, reports, recommendations and program updates for senior management and key stakeholders.

Through strong stakeholder engagement and an outcomes-focused approach, you will help ensure CFA's processes are consistently managed,



documented and improved in alignment with strategic priorities, governance requirements and the needs of CFA's people and volunteers. This role offers a valuable business service which prioritises customer experience. Further detailed responsibilities can be found in the position description attached.

About You

We are seeking a results-driven and collaborative professional with relevant tertiary qualifications or equivalent experience in business, process management, improvement or a related discipline, or equivalent experience.

You will have experience in leading enterprise-wide process management and improvement programs, frameworks and initiatives within a large or complex organisation. You will bring proven expertise in process scoping, mapping and analysis, including the ability to identify risks, controls, stakeholders, dependencies, bottlenecks and improvement opportunities with a holistic mindset.

Experience in Promapp (Nintex Process Manager) and Promaster is preferred.

Your robust analytical, innovative and problem-solving capabilities will enable you to develop practical and adaptable solutions that deliver measurable improvements. You will also have demonstrated success managing multiple complex initiatives from scoping and planning through to implementation, benefits realisation and ongoing review.

Highly developed written and verbal communication skills are essential, including experience preparing professional reports, executive briefings, recommendations and process documentation for senior management. You will also bring excellent stakeholder engagement, facilitation and influencing skills, with the ability to build productive relationships and work collaboratively across all organisational levels.

A comprehensive understanding of governance, quality assurance and risk management will be important, as will your ability to provide guidance and support to others, build organisational capability and promote consistent process management and continuous improvement practices.

The successful candidate will be required to travel at times. A CFA pool car is provided for this purpose.



A driver's license is a requirement of this role.

Why choose CFA

- Meaningful Purpose: Your contribution truly makes a difference
- Work-Life Balance: Paid parental leave, generous leave provisions
- Flexibility: Hybrid work options with flexible work arrangements
- Discounts: Emergency Memberlink discounts on various services
- Wellbeing Focus: Health Ready programs, flu vaccinations
- Member Assistance Program: Access support across 8 service pathways

Your Application Click the ‘Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter (no more than 2 pages) and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role. Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

Applications close: 11:59pm 25 September 2026.

What to expect from our recruitment process

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves.

First

Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [email protected] The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014.

You can view our Privacy Statement here. For access and correction of the information we have collected, contact [email protected]

📌 Senior Business Partner Process Improvement (Melbourne)
🏢 Country Fire Authority (CFA)
📍 Melbourne