Make a meaningful difference every day

Our purpose is to make lives better by helping people remain in the comfort and familiarity of their own home.

We are seeking an experienced and passionate Senior Client Coordinator to join our Client Services team. This is a fantastic junior leadership opportunity for someone who enjoys working with people, thrives in a dynamic workplace and is passionate about delivering exceptional client and carer experiences.

About the Role

Reporting to the Client Services Manager, you will supervise a small team of Client Coordinators and Carer Leads while playing a hands-on role in coordinating high-quality in-home care services.

Key responsibilities include

- Supervising, coaching and developing a small team of Client Coordinators and Carer Leads.
- Supporting team performance, training, recruitment and career development.
- Coordinating new client referrals and establishing services in a timely manner.
- Matching clients with suitable carers based on their individual needs, preferences and availability.
- Creating and maintaining client and carer rosters using rostering software.
- Ensuring effective communication between clients, families, carers, case managers and referral partners.
- Supporting the resolution of client and carer enquiries, complaints and concerns.
- Identifying opportunities to improve service delivery, efficiency and team performance.
- Ensuring compliance with policies, procedures, quality and documentation requirements.
- Supporting the Client Services Manager with reporting, team oversight and strategic initiatives.

About You You will be an organised, proactive and people-focused professional who can confidently manage competing priorities in a fast-paced environment.

You will bring





- Experience in community care, home care or a similar client-focused environment.
- Experience or demonstrated potential in team leadership.
- Excellent communication and interpersonal skills.
- Strong organisational and prioritisation skills.
- The ability to problem-solve, manage conflict and provide constructive feedback.
- Strong computer literacy and confidence using databases and rostering system Lookout is desirable.
- A proactive approach to continuous improvement.
- A genuine passion for delivering outstanding client and carer experiences.

Why Join Us?

We offer

- Hybrid working - Mon and Fri - skip the commute and work from home. Tuesday to Thursday in the office, with genuine flexibility around your working days. Prefer the office? You can work from the office five days a week.
- Structured onboarding, including a named buddy and comprehensive Lookout Way training.
- Direct exposure to national service excellence projects and senior leadership, beyond a local caseload.
- Employee Assistance Program access for you and your immediate family.
- Learning and development opportunities, including an L&D; budget and internal training pathways.
- Reward and recognition program, plus an employee referral bonus.
- The chance to make a genuine difference to the lives of clients and their families.

Ready to make a difference and have real work life balance? If you are an experienced care professional with strong coordination skills and the drive to step into a leadership role, we'd love to hear from you.

Join our team and help us deliver care that truly makes a difference.

Apply NOW - want to chat about the role?- Contact: Belinda Kellett (03) 9828 6565 9828 6565) [email protected]

I would love to hear from you.

📌 Senior Client Coordinator -Aged Care (Bondi Junction)
🏢 Mcarthur
📍 Bondi Junction