Job Description

Supplier Success Professional (Customer Support)

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Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty

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SUMMARY

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The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.

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This role would require a hybrid schedule in our Newcastle office(Tues-Thur in office, Mon/Fri work from home). This position requires 100% attendance during the first 8 weeks of training.

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Pay rate: $29.45-30.00 AUD/hour DOE

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Please note: full working rights in Australia are required without a need for current or future sponsorship.

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

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- Provide professional support to all Avetta customers
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- Help end-users navigate the Avetta Cloud Application
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- Verify technical documents submitted by end users
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- Ability to resolve complex issues with focus on customer experience
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- Interact directly with Avetta customers through telephone, email and chat
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- Prioritize and resolve customer needs
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- Accurately verify details on regulatory documents
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- Support and explain customer billing and subscription terms
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- Record details of interactions in Service Cloud (SFDC)
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- Provide necessary outbound follow-up, both via phone and email
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- Communicate and coordinate with internal departments
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- Work as a team and be a positive addition to Avetta's culture
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- Performs other duties as assigned
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- May be required to attend training, meetings, or seminars
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IDEAL QUALIFICATIONS:

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- Call center experience is a plus
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- Excellent communication skill – both written and orally
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- Working PC knowledge, windows preferred and related applications
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- An affinity for learning online software systems
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- Interpersonal skills
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- Problem analysis and problem-solving
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- Attention to detail and accuracy
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- Self-Motivated
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- Stress tolerance
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- Ability to learn and apply current information or skills
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📌 Supplier Success Professional (Customer Support) (New South Wales)
🏢 Avetta
📍 New South Wales