Introduction

About Us

We are an award-winning, national $18B public offer industry fund focused on the education and community sectors. Working for NGS Super means being part of something bigger and working to make a difference to our members and their financial future.

Our people are key to our success, and as we grow, we’re committed to finding and retaining the right talent to join the journey. As well as a flexible and fun workplace, we offer competitive benefits including additional leave entitlements, personal & professional development and health & wellbeing programs.

Click on the video below to learn more!

Description

About The Role

Shape the digital interaction our members, employers and prospects have with NGS - leading the strategy, use of our modern technology and team that turn those moments into stronger engagement and better outcomes.

Reporting to the Head of Marketing and Digital Experience, you’ll help make it increasingly compelling for members, employers and prospects to engage with NGS Super. You’ll bring our public website, marketing campaign and communications, SEO, and other digital channels together to create clear, useful and consistent experiences. Your contribution will support NGS achieving its strategic objectives.

You’ll lead a capable team of digital specialists and collaborate closely with colleagues and agency partners to turn ideas into practical improvements that support our members and other stakeholders.

What You’ll Do

- Lead and develop our high-performing digital team: supporting delivery, growth and maintaining a collaborative, accountable culture focused on member and business outcomes.
- Develop and deliver on the digital strategy to enhance member-facing digital experiences,



ensuring digital consistency and cohesive experiences across all public-facing touchpoints.
- Optimise our public website, email marketing, and SEO to create accessible, personalised digital experiences that improve performance, visibility, member retention, lead generation and new member acquisition.
- Partner with Marketing to grow brand awareness and strengthen member engagement and retention across digital channels.
- Build strong relationships across Technology, internal stakeholders and agency partners to deliver connected solutions and a seamless member and prospect journey.
- Provide technical leadership in website management, UX/UI design, SEO, and email marketing automation.
- Use digital best practice, privacy requirements and performance insights to strengthen audience targeting, creative and messaging while continuously improving results.
- Create clear priorities and efficient workflows that support the team to deliver against commitments and business needs and continuously improve effectiveness and resource use, within capacity.
- Ensure compliance with applicable laws and risk mitigation practices.

About You

You’ll be

- A supportive, self-motivated leader who brings out the best in others and builds a high-performing, accountable team, enabling cross-functional delivery.
- A pragmatic digital leader who combines strategic thinking, strong technical judgement and a genuine focus on better member experiences.




- Hands-on expertise in website management, UX/UI, SEO, email automation, CMS platforms and digital content.
- Strong Adobe Suite expertise and the confidence to guide platform decisions and performance.
- A data-led approach to improving targeting, content, channel performance and digital outcomes.
- Commercial acumen and proven experience managing budgets, forecasts and resources.
- A collaborative, grounded leadership style, with the influence to align people across a flat organisation and deliver outcomes beyond your immediate team.
- Strong agency and relationship management skills that build productive partnerships and quality outcomes.
- Experience in superannuation, wealth management, financial services or a related sector, with a relevant tertiary qualification and strong digital expertise.

We are a super fund with an exceptional work culture, providing a diverse offering in developing our people and you can be a part of it while earning an attractive remuneration package! Interested and suitably qualified candidates should submit a copy of their updated CV.

Please note that to be eligible for this role, you are required to have permanent Australian working rights and residency.

We are an equal opportunity employer committed to creating a workplace that values diversity, equity and respect for all individuals.

NGS Staff Benefits

Before you learn more about the job ad, we encourage you to familiarise yourself with our fantastic NGS Staff Advantages page (link below) to understand our offering which includes Additional Leave Entitlements, Personal & Professional Development and Health & Wellbeing Benefits.

NGS Staff Benefits link: https://ngssuper.elmotalent.com.au/careers/careers/pages/staffbenefits

📌 Senior Manager- Digital Experience (Sydney)
🏢 NGS Super
📍 Sydney