Teachers Health Fund is seeking an experienced Contact Centre Manager to lead a high-performing team and shape the future of member service. You will drive operational excellence, coach leaders, and focus on customer experience across all interactions.
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In this role you will balance operational efficiency with people development, deliver change initiatives, and partner with workforce planning to optimise resources in a hybrid work workplace.
📌 Contact Centre Leader: Drive Service Excellence (New South Wales)
🏢 Teachers Health Fund
📍 New South Wales
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