HIRING: Service Manager (Heavy Machinery / Construction Equipment)

About the Company

Our client is a global manufacturer of heavy machinery and construction equipment, specializing in excavators, wheel loaders, and road machinery across 130+ countries.

About the role:

Due to rapid market expansion across Australia, they are seeking an experienced Service Manager to lead dealer network management, service planning, and technical support operations from their Dandenong South facility.

Key Responsibilities

- Dealer Network Operations: Supervise regional dealer service operations, conduct performance evaluations, assign service ratings, and guide service station self-assessments.
- Technical Support & Diagnostics: Provide expert fault diagnosis, component failure analysis, and troubleshooting assistance for complex hydraulic and electrical issues.
- Technical Training & Certification: Design and deliver structured technical training programs and skill certifications for dealer technicians and service personnel.
- Warranty & Quality Control: Manage warranty claim processing, gather field operational data, and collaborate with factory engineering teams on root-cause fixes and product improvements.




- Spare Parts & Inventory Optimization: Analyze dealer spare parts inventory levels, recommend optimal stocking strategies, and ensure timely payment collection.
- Market & Competitor Intelligence: Gather data on competitor equipment performance, track trial parts, and evaluate market feedback to refine after-sales strategies.

Requirements & Qualifications

- Education: Bachelor’s Degree in Mechanical Engineering or a related discipline.
- Industry Experience: Minimum 3 years in heavy machinery / construction equipment, including 2–3 years in hands-on fault repair and complete machine assembly/disassembly.
- Technical Literacy: Advanced proficiency in reading and analyzing complex hydraulic, electrical, and mechanical schematics across diverse machine models.
- Strategic After-Sales Knowledge: Demonstrated success in implementing service strategies, warranty management, and dealer governance frameworks.
- Communication Skills: Robust leadership and presentation skills to effectively train dealer technicians and manage client relationships.

📌 Service Manager (Heavy Machinery / Construction Equipment) (Melbourne)
🏢 Amhired.com
📍 Melbourne