Service Desk Transformation Architect (Queensland)

Service Desk Transformation Architect (Queensland)

11 Sep
|
Queensland Parliament
|
Queensland

11 Sep

Queensland Parliament

Queensland

Job Description

Queensland Parliament is seeking an IT Support Transformation Lead to drive the Service Desk transformation, redesign service delivery, and build a data-driven, up-to-date support function for Members of the Parliament.

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The role leads cross-functional IT teams, implements ITIL-aligned practices, and develops governance, reporting, and KPI frameworks to improve responsiveness and customer satisfaction.

📌 Service Desk Transformation Architect (Queensland)
🏢 Queensland Parliament
📍 Queensland

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