Job Description

Job no: 506727
n Work type: Casual, Permanent
n Location: Mackay
n Categories: Administration

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About the role

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Mater Private Hospital Mackay has an exciting opportunity for a customer-focused Administrator to join our team in a casual position. In this role you will be providing high-quality administrative support while contributing to the delivery of exceptional service for our patients, visitors and clinical teams.

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Working closely with the Administration Team Leader/Manager and wider multidisciplinary team, you will proactively manage a range of administrative, business support and coordination activities. You will work with a degree of autonomy, balancing competing priorities while maintaining a robust focus on patient experience, data quality, operational efficiency and continuous improvement.

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- Providing a high level of administrative support to clinical and operational teams.
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- Delivering exceptional customer service to patients, visitors, medical practitioners and staff.
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- Managing reception activities, including patient admissions and discharges.
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- Conducting health fund eligibility checks and processing patient payments.
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- Supporting bookings, appointments, admissions and course enrolments.
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- Assisting with banking reconciliation, purchasing and inventory management.
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- Coordinating maintenance requests and general operational support activities.
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- Performing clinical transcription, records management and patient information requests.
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- Monitoring and maintaining data quality, identifying and correcting discrepancies as required.
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- Supporting rostering activities in line with relevant work instructions and enterprise agreements.
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About you

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- Exceptional customer service skills and a patient-centred approach.
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- Strong organisational skills with the ability to manage competing priorities and meet deadlines.
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- Excellent written, verbal and interpersonal communication skills.
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- Proven ability to work both independently and collaboratively within a team environment.
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- Strong attention to detail and the ability to analyse information to identify issues and implement solutions.
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- Confidence using Microsoft Office applications and healthcare information systems.
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- Well-developed problem-solving, decision-making and critical thinking skills.
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- Experience working within a hospital, healthcare or medical setting (desirable)
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- Knowledge of health information systems and patient administration processes.
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Mater is Queensland's largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare , education , fundraising & philanthropy and research . With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

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At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research,



creating meaningful career opportunities while making a genuine difference in the communities we serve.

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What's in it for you?

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- Career growth opportunities across healthcare, corporate, research and leadership pathways
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- Professional development and learning through Mater Education, external partners and internal development programs
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- Generous salary packaging to help maximise your take-home pay
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- Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
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- Fitness Passport access and a range of lifestyle, retail and travel discounts
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- Discounted parking and reduced prices at Mater cafés and coffee outlets
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- A supportive culture where your contributions are recognised and your development matters
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Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

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Applications close Tuesday 22nd of September 2026

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All successful candidates may be required to complete pre‐employment checks (including criminal history, working rights, medical and working with children checks).

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Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

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Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

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From a validated provider of healthcare services in Australia

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Advertised: 08 Sep 2026 E. Australia Standard Time
n Applications close: 22 Sep 2026 E. Australia Standard Time

📌 Administration Support Officer (Mackay)
🏢 Mater Health Services
📍 Mackay