Job Description

Head of Broking Operations & Experience

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Senior Leadership Opportunity | Melbourne

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An exciting opportunity for an experienced insurance broking leader to join a large national insurance broking network in a highly influential senior leadership role.

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Reporting to the Executive General Manager – Broking and acting as their 2IC, you'll shape how the business supports its national broker network, with a focus on improving broker experience, operations, technology, systems and service delivery.

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The Role

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- Lead and improve the operational experience across the broker network
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- Drive operational strategy, efficiency and continuous improvement
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- Improve technology, broking applications, systems and automation
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- Develop solutions across distribution, trust accounting and broker support
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- Monitor service delivery and operational performance
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- Support broker onboarding and transitions
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- Partner with senior stakeholders to solve complex operational challenges
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- Develop team capability through coaching and solid people leadership
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About You

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We're looking for a senior broking or broking operations leader with a strong understanding of how insurance brokerages operate.

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Ideally bring 10+ years' insurance/broking experience, strong commercial acumen and enough technical broking knowledge to build credibility with experienced brokers.

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You'll be strategic, solutions-focused and commercially minded, with strong people leadership skills and experience improving technology, systems, processes or operational performance.

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The Opportunity

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This is broader than a traditional Head of Operations role. You'll have the opportunity to influence how a significant national broker network operates and supports its brokers.

📌 Head of Broking Operations & Experience (Victoria)
🏢 Fuse Recruitment
📍 Victoria