Sera’s Women’s Shelter is seeking a passionate and experienced domestic violence specialist to support women and children escaping violence by empowering women to gain independent and safe accommodation. You will be able to recognise the effects of domestic violence on women and children, provide culturally appropriate support and case management to enable women to meet their needs for safety and long-term goal setting.

About the role The position is a permanent part-time role, working 56 hours across a regular fortnightly roster:

Week 1

- Thursday 8 hours
- Friday 8 hours
- Saturday 6 hours
- Sunday 6 hours
- Monday 8 hours

Week 2
- Thursday 4 hours
- Monday 8 hours
- Tuesday 8 hours

The role includes a combination of on-site duties and on-call responsibilities as part of a rotating roster. Reporting to the Team Leader, you will work across Sera’s programs to provide support to victim survivors escaping domestic violence by providing trauma-informed, case co-ordination and crisis management skills.

It is a requirement that this position is filled by a woman, as under Section 25 of the Anti-Discrimination Act 1991, sex is a genuine occupational qualification.

Required qualifications and experience

- Individuals with a Bachelors in social work, psychology, or relevant human services discipline or working towards are encouraged to apply
- Diploma of community services, psychological science, or relevant human services discipline (highly desirable)
- 2 years experience in the domestic and family violence sector, or similar field

Role requirements

- Current drivers licence
- Positive Notice of a Working with Children Check (Blue card) – or ability to obtain prior to commencement
- First aid and CPR Certificate (or willingness to obtain once employed)

Required skills and knowledge





- Demonstrated knowledge and understanding of the effects of domestic violence on women and children from a feminist perspective
- Understanding of relevant legislation including Domestic and Family Violence Protection Act 2012, Child Protection Act 1999 and DFV Information Sharing Guidelines
- Demonstrated crisis intervention, case management, and trauma-informed practice skills
- Demonstrated ability to be highly organised, prioritise tasks, and manage competing demands with a versatile and resourceful approach
- Experience in working with women from Indigenous and other cultural backgrounds
- Ability to work both independently and co-operatively within a team environment
- Sound knowledge, or ability to acquire knowledge of, local community organisations and demonstrated networking skills
- Excellent written/oral communication skills and competency with technology systems

About the offer

- Hourly rate of $46.70 to $50.25 base rate + weekend penalty rates in accordance with the SCHADS award.
- Salary packaging of $15,899 + $2,650 meal entertainment card
- Access to vehicle leasing arrangements
- 15% Superannuation contributions
- Wellbeing allowance
- Wellbeing leave
- Christmas Bonus leave
- Study support
- External professional supervision
- Paid parental leave

Rate of pay is in accordance with the Social, Community Home Care and Disability Services Industry Award 2010

How to apply

If you are interested in the role, please submit your application to *@serasws.org.au

Your application should include

- A cover letter addressing the role requirements, experience, knowledge, and your suitability for the role
- Your resume
- Two current professional references (one of which must be your current or most recent line manager)
- Proof of your qualifications

📌 Specialist Domestic & Family Violence Crisis Worker (Townsville)
🏢 Sera's Womens Shelter
📍 Townsville