Join UCQ to Drive Performance and Impact!

This is a unique opportunity to join a purpose-driven organisation, contribute to meaningful work, and lead a critical function within a dynamic and supportive environment.

Reporting to the Manager, Accounts Receivable and Collections the Manager, Credit and Collections Manager will provide proactive leadership and accountability for delivering the results of the Credit and Collections function.

We are looking for a strong leader to take ownership of and actively maximise UnitingCare’s working capital by bringing forward cash inflows and minimising bad and doubtful debts through the creation, application and optimisation of strategic credit management and advanced debt collection policies and disciplines.

The position holder will understand the holistic approach, and partner with Business Units to improve revenue recovery outcomes through the design and use of relevant and insightful data analysis and reporting and build solid internal stakeholder relationships.

Please note, this is a full-time permanent position. Flexibility is important to us, and we know it is to you, too - this role supports hybrid working at the appropriate time.

Your part in our UnitingCare team:

- Drive the strategic delivery of the Credit and Collections (C&C;) function

- Provide effective performance management and compliance with relevant legislation, standards, Uniting Church and Board Policies

- Contribute to the maximisation of synergies across UnitingCare as a single integrated organisation to improve service delivery and business performance, and to promote the Church’s work in health and community services in the broader community

- Contribute to Projects as required and drive the delivery of the C&C; Capabilities Roadmap

- Drive the development and implementation of strategies, policies and procedures to ensure high quality, efficient and effective credit management and advanced debt collection activities for the UnitingCare group

- Ensuring adherence to regulatory, contractual, organisational and industry standard best practice and alignment with business and customer need

- Accountable for the delivery of exceptional customer experiences

- Ensure the successful delivery of monthly close processes and cyclic activity,



including reviews of financial controls, procedures and processes

- Internal and external audit activity and deliverables

What makes a difference for us?

- 10+ years Management experience with operational finance experience, including a Credit Management position in a large organisation/multi-entity setting

- Management experience in dynamic change and complex environments

- Strong leadership and proven track record to drive and deliver results

- Strong communication, reasoning, stakeholder management and customer service skills

- Ability to prepare detailed reports using ERP, Excel and reporting tools

- Intermediate to advanced level of Excel skills

- Knowledge of Dynamics D365, AX 2009, SAP, People Point, Procura, AlayaCare, MyCMS, Salesforce, Genesys, PowerBI, eForm solutions

- Desirable: Member of CAANZ/CPA, Tertiary qualifications in accounting, business or a related field, Australian Institute of Credit Management (AICM)

What makes a difference for you?

The opportunity to be part of the second-largest Queensland employer who has been leading by example as a proud not-for-profit, for more than 100 years. Joining our team, you’ll be welcomed as part of the UnitingCare family. We’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital.

- Flexible work arrangements to support work-life balance.

- Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance,



a wellbeing program and employee assistance program.

- Career development opportunities to challenge yourself, grow and make a meaningful difference

- 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme.

- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

- provide welcoming, safe and nurturing services for children

- implement measures to prevent child abuse and neglect within our services

- appropriately and immediately address child abuse and neglect if it does occur

- abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

📌 Credit & Collections Manager (Brisbane)
🏢 UnitingCare - Queensland
📍 Brisbane