About the role:

An exciting opportunity exists within the Victoria Police Impoundment Admin Unit for an experienced and talented vehicle impoundment consultant to provide administrative support for the state-wide Vehicle Impoundment Program.

Vehicle Consultants coordinate the release and disposal of impounded motor vehicles, ensuring compliance with relevant legislations and policies (Road Safety Act 1986, Part 6A - Impoundment, immobilisation and forfeiture of motor vehicles). This includes supporting customers to process the release of their vehicles and maintaining accurate, up-to-date records.

To excel in this dynamic role, the ideal candidate will have experience working in a face-to-face customer-service administration role where you have demonstrated excellent verbal communication skills and workplace resilience. You will bring proficient computer literacy working with the Microsoft Suite and navigating record databases. Displaying an ability to thrive in a fast-paced, team environment driven by legislation compliance, your strong written communication skills and attention to detail are essential in preparing formal reports relating to investigations of impounded vehicles.

To be considered, applicants must submit a completed Application Form with a Resume.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

Undertaking reception duties including customer service in person, over the phone and email.

- Prepare reports, statements, and other documents to a Magistrates' Court, and liaise with key stakeholders (e.g., Informants, Magistrates' Courts, VicRoads, and contractors) to provide advice on procedures, and frameworks relating to the impoundment and forfeiture of motor vehicles.
- Maintaining accurate information within a computer system for the tracking of vehicles, processes, and functions.
- Assisting customers with releasing vehicles in compliance with internal policy and legislation.
- Consulting with internal and external stakeholders relating to impoundments, impound and forfeiture applications, traffic briefs, and court dates.
- Preparing letters and correspondence.
- Providing administrative assistance to other team members.
- Actively contributing to continuous improvement, workplace safety and staff well-being activities.

About You:

The successful candidate will ideally have the following skills and experience:

- The ability to research, investigate and integrate database records for information.
- Proficient in computer systems and office equipment E.g.



Microsoft Office Suite including Excel, Word and Outlook and willingness to learn customised computer programs.
- Strong interpersonal and communication skills.
- Experience in a range of administrative duties and liaising with various stakeholders.
- High-level attention to detail as well as high-level accuracy with data entry and compliance.
- A sound understanding of workplace health and safety requirements and a commitment to workplace security.
- A solid commitment to Operational Infrastructure Department's strategy goals - supporting our people and embracing customer centricity, innovation and collaboration in our delivery of services.
- A strong commitment to Infrastructure Solutions' strategy goals - supporting our people and embracing customer centricity, innovation and collaboration in our delivery of services.

Further Information:

- One (1) x full-time, ongoing position available.
- This positions is located at the Vehicle Impoundment Support Unit, 55 Raglan Street, Preston.
- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
- The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
- We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

Your application must include:

- Resume
- Completed application form - the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.

Applications close midnight, Thursday 1 October 2026.

Please Note: All applications will need to be submitted through one of the following platforms: Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.

For further information, please contact: Team Leader - Andrew Durance 03 •••• •600 or [email protected]





We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email [email protected] or on (03) •••• •004.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work."

If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click the apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps

📌 Vehicle Impoundment Consultant (Preston)
🏢 Victoria Police
📍 Preston