Sales Operations Coordinator ⚡?

Smart Energy | Waterloo, Sydney

Be the person who keeps the entire customer journey moving. ??

At Smart Energy, every successful installation starts with a switched-on Sales Operations team.

As our Sales Operations Coordinator, you’ll sit at the heart of the action—connecting our Sales, Customer and Installation teams, verifying current sales and making sure every customer is ready for a smooth installation.

This isn’t just another admin role. It’s a fast-paced, high-impact position where your organisation, communication and problem-solving skills will directly influence the experience of customers across Australia.

Who We Are ☀️?

Smart Energy is a leading national home electrification company specialising in solar systems, batteries and hot water heat pumps for Australian households.

Our mission is simple: make renewable energy easy and help homeowners save money.

From humble beginnings in a Byron Bay warehouse, we’ve grown into a national business with 18 teams across Australia -and 10 years in, we’re only just getting started. ?

About the Role ?⚡

The Sales Operations Coordinator supports our Sales Operations department across a variety of important tasks, including:

- Sales appointment scheduling

- Live sale verification

- Installation bookings

- Collection of installation site information

- Supporting our national sales teams with operational queries

This role is the critical quality-control and coordination link between our Sales, Customer and Installation teams.

Please note: This role is based onsite in our vibrant Waterloo office, working Monday to Friday from 12:00pm–8:00pm.

What You’ll Do ??





- Manage and action appointment cancellations, reschedules and queries received through various communication channels

- Communicate with Sales Managers, Energy Specialists and Lead Generators across Australia

- Complete live sale verification to ensure quality standards are met before customer installations are booked

- Help prepare installations by obtaining important site information from customers and Energy Specialists

- Ensure customer and installation information is accurate, complete and up to date

- Liaise with the Salesforce IT team to troubleshoot and resolve issues reported by our Energy Specialists

- Identify problems early and help deliver practical, timely solutions

- Keep the customer journey moving smoothly from sale through to installation

About You ??

You’re organised, adaptable and confident working in a fast-paced environment where priorities can change quickly.

You’ll be a great fit if you have:

- Experience in customer service, administration, coordination or hospitality

- Strong communication skills and a confident, professional phone manner

- Proficiency in Google Workspace or Microsoft Office

- The ability to work independently and take ownership of your tasks

- Strong multitasking and time-management skills

- A highly organised, adaptable and solution-focused approach





- The ability to manage change and resolve conflict calmly and professionally

- Experience using Salesforce or another CRM—a big bonus!

Experience in renewable energy isn’t essential. We’re looking for someone with the right attitude, energy and willingness to learn.

Why Join Smart Energy? ??

We’re not just another workplace. We’re a dynamic, fun and high-performing team that values innovative thinking, new ideas and people who are ready to make an impact.

Here’s what you can look forward to:

⚡ Annual incentive trips to Bali for high performers

⚡ Mid-Year Operations Awards held in beautiful Byron Bay

⚡ Friday drinks and team pub lunches

⚡ A young, fun and driven team with a work-hard, play-hard mentality

⚡ An incredible annual Christmas party held in either Byron Bay or Sydney

⚡ Genuine progression pathways as the business continues to grow

⚡ Ongoing training, support and professional development

⚡ A fantastic team culture where we work hard and have fun doing it

⚡ The opportunity to build your career within Australia’s growing renewable-energy industry

We actively welcome new ideas and encourage open discussion. Our culture values creativity, innovation and people who aren’t afraid to take initiative.

With our continued growth, the career opportunities beyond this role are huge.

Make the Smart Move ?⚡

If you’re ready to take the next step in your career and join a passionate, ambitious company that’s making a genuine difference, we want to hear from you.

Apply now and become part of the Smart Energy journey. ⚡

📌 Sales Operations Coordinator | Home Electrification (Waterloo)
🏢 Smart Energy
📍 Waterloo