Are you a customer-focused sales professional who enjoys building relationships and making things happen?

Hervey Bay Nurseries is looking for a driven Sales & Customer Service Lead reporting to the Sales & Marketing Manager. You will be responsible for continuing the customer relationships both wholesale and independents, coordinating sales activity and ensuring our customers receive reliable, professional service.

This is a hands-on role where customer service, sales, organisation and attention to detail all come together. You'll work closely with wholesale customers, Bunnings stores, and our internal Sales, Despatch, Production and Administration teams.

About the Role

Reporting to the Sales & Marketing Manager, you will be responsible for managing day-to-day customer relationships and ensuring orders are processed accurately and delivered on time.

You'll play an important role in supporting sales growth by maintaining regular contact with customers, identifying opportunities to increase product ranging and sales volume, and ensuring customers have confidence in the service and support they receive.

Key Responsibilities

- Manage day-to-day communication with wholesale & Independent customers

- Respond to product, pricing and availability enquiries

- Coordinate order placement, allocation and confirmation

- Handle customer claims and resolve issues professionally

- Maintain regular/weekly call cycles with wholesale customers and Bunnings stores

- Build and strengthen long-term customer relationships

- Ensure wholesale orders and customer data are accurate and up to date

- Maintain supplier portals and order records

- Support invoicing and dispatch documentation

- Participate in stocktaking and accurate stock management

- Photograph ready stock for sales, marketing and customer communication

- Work collaboratively with Sales Administration, Despatch,



Production and Administration

- Communicate risks, delays and changes promptly

- Provide administrative and reporting support as required

About You

We're looking for someone who is:

- Calm, professional and confident when communicating with customers

- Naturally customer-focused with a robust service mindset

- Reliable, organised and highly detail-oriented

- Proactive and solutions-focused

- Comfortable managing multiple priorities and meeting deadlines

- Strong at follow-through and seeing issues through to resolution

- A confident relationship builder with a genuine interest in sales

- Collaborative and comfortable working across different teams

- Commercially aware and professional in dealing with customers and business partners

- Self-motivated, positive and results-driven

- Committed to continuous learning and improvement

What Success Looks Like

In this role, you'll be successful when you are consistently delivering:

- Strong customer satisfaction and retention

- Accurate order entry, stock information and customer data

- Timely responses to customer enquiries

- Achievement of sales and service targets

- Effective communication across internal teams and external partners

- Reliable coordination of orders and deliveries

- Strong relationships with wholesale customers

- Contribution to sales growth and account development

- Professional representation of the Hervey Bay Nurseries brand

Why This Role Matters

This is an important role within our wholesale operation. You'll be a key connection between our customers and our internal teams, helping ensure that what we promise customers is realistic, what they order is accurate, and what they receive is delivered reliably and professionally.

If you're someone who takes pride in excellent customer service, enjoys building strong commercial relationships and likes being part of a team that gets things done, we'd love to hear from you.

📌 Sales & Customer Service Lead (Toogoom)
🏢 Hervey Bay Nurseries
📍 Toogoom