ICT Service Desk Team Leader

We're seeking an experienced ICT Service Desk Team Leader to join a healthcare workplace in Adelaide CBD. The initial contract until end of June 2027, with possibility of extension, will pay at $50 hr + Super.

This role offers the opportunity to lead and develop a Service Desk team while driving performance, service quality and continuous improvement.

Key Responsibilities

- Lead and support a team of ICT Service Desk Officers.
- Manage performance against KPIs and service standards.
- Support team development and capability uplift.
- Drive service quality and continuous improvement.
- Troubleshoot issues through investigation, research and consultation.
- Develop procedures and documentation to improve service delivery.




- Maintain a high standard of customer service and technical support.

About You

- Proven experience leading an ICT Service Desk team.
- Strong technical Service Desk experience.
- Excellent customer service and communication skills.
- Strong problem-solving and organisational abilities.
- Ability to manage competing priorities and work effectively under pressure.
- A proactive approach to team development and continuous improvement.

If this role sounds like the role for you, apply now.

📌 Service Desk Team Leader (Adelaide)
🏢 Talent
📍 Adelaide