Company description:

At Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo, we lead conservation efforts in the field and participate in regional and global conservation breeding programs to establish insurance populations for species threatened in the wild. We also operate two wildlife hospitals that treat and rehabilitate injured native wildlife, as well as providing best practice health care for the animals at our Zoos.

Taronga has a deep commitment to conservation science. In Australia and internationally, we work with universities, governments and conservation partners to respond to challenges impacting wildlife and people. We also have a proud tradition of delivering conservation education programs that increase knowledge and awareness and inspire students to become global leaders in conservation. Taronga receives support from the NSW Government and the Taronga Foundation. Established in 2000, the Taronga Foundation raises funds for conservation, education programs and wildlife in our care.

Job description:

- Located at Sydney's Iconic Taronga Zoo
- Temporary, full-time position
- TCSA Salaried Award, Genscale 10 annual package $83,793 (includes base salary $73,930 + 11% superannuation)

Taronga Conservation Society Australia is seeking a motivated Student Support Officer who will provide quality course administration and student management to students undertaking the ACM20121 Cert II in Animal Care course at Taronga Zoo Sydney.

About the Role…

The Student Support Officer for Certificate II in Animal Care students in Sydney, is responsible for student management and course administration. The position is also responsible for contributing to the continuous improvement and quality processes of the Taronga Training Institute (TTI) - RTO Code 91359, whilst supporting the strategic objectives of Taronga and TTI. The Student Support Officer reports to the TTI Manager within the Taronga Zoo Tertiary Education team.

Key Accountabilities…





- Assist with the development and coordination of the TTI delivery timetable including training schedules and student practical placement roster which requires ongoing communication with divisions and supervising keepers.
- Provide support to students including being available for student enquiries, managing absences, opening up assessments and managing extension requests, correspondence about course/assessment dates and routine updates.
- Track student progress as well as encourage and motivate students throughout their studies.
- Provide support to trainers and assessors including providing administration assistance, setting up classrooms, advising trainers of any student concerns.
- Assist with the coordination of the student application and enrolment process, including reviewing applications, interviewing prospective students for the beginning-year and mid-year intakes, organising and running Orientation days.
- Work with the Compliance and Administration team members to ensure student data is up to date on the Student Management System (aXcelerate) and Learning Management System (Cloud Assess) and all course requirements are completed as studies progress.
- Undertake the full range of student support services, including records management, routine correspondence, meeting and event support, and creating, compiling and distributing documents to assist with the efficient operation of TTI in accordance with compliance requirements.
- Respond to student enquiries and escalate as necessary to ensure queries are responded to in a timely manner in line with Taronga's Customer Service Charter.
- Provide support to the TTI team and undertake special projects as required.




- Communicate Taronga's education and conservation messages both internally and externally, ensuring all communications align with Taronga's values to inspire change in accordance with Taronga's vision and strategic plan.

About You…

We are looking for candidates that:

- Have demonstrated experience in administrative support.
- Have demonstrated computer skills with proficiency in Microsoft Office suite.
- Provide a paid NSW Working with Children Check prior to starting in role.

Advantages…

Our employees enjoy generous employment conditions including some of the following:

- Complimentary family and friends passes for both Taronga's Zoos in Dubbo and Mosman
- A wide range of discounts on our award winning accommodation
- Discounted food and beverage purchases across the site
- Discounted Fitness Passport
- + more!

We Value Diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

About Applying…

Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.

1. Outline how you manage competing work priorities while adhering to multiple deadlines. How do you organize and prioritise your daily work activities and what methods do you use to achieve this?
2. Effective communication is very important in the workplace and when managing students. What are your five most important characteristics of communication?

Applications Close: 11:59pm Monday 21 September 2026

We offer:

Taronga is more than just a workplace - we're a collaborative community of kind and respectful people who share a passion for making a positive impact on the world.

📌 TTI Support Officer (Mosman)
🏢 Taronga Conservation Society Australia
📍 Mosman