- Permanent, Full-time
- Up to $145,000 package
- Sydney-based, Hybrid

We're partnering with a growing technology services provider seeking a Senior L3 Network Support Engineer to join their engineering team.

This chance is suited to a networking specialist who enjoys troubleshooting complex customer environments, resolving critical incidents and acting as the technical escalation point for network-related issues.

About the Client
Our client is a well-established Australian technology services organisation supporting a diverse customer base across managed services, cloud, infrastructure and networking environments.
With a strong reputation for customer service and technical excellence, they continue to invest in building a highly capable engineering team.

About the Role
As a Senior L3 Network Support Engineer, you'll take ownership of complex networking issues across multiple customer environments while providing technical leadership and guidance to the wider support team.

Key Deliverables

- Act as the senior escalation point for complex network incidents and technical issues
- Diagnose and resolve firewall, routing, switching and connectivity-related problems
- Support and maintain customer network environments across multiple sites
- Participate in major incident response and problem management activities
- Assist with network upgrades, implementations and customer projects
- Work directly with customers to provide technical advice and solutions
- Contribute to documentation, standards and continuous improvement initiatives

Skills & Experience

- Proven experience as an L3 Network Support Engineer within an MSP or managed services environment
- Strong experience supporting Fortinet,



Meraki or Sophos environments
- Exposure to at least two of the above platforms is highly desirable
- Robust troubleshooting capability across firewalls, switching, routing and VPN technologies
- Experience supporting multi-site customer environments
- Ability to manage complex escalations and major incidents
- Strong communication skills and experience working directly with customers

Mandatory Requirements

- Must be based in Sydney.
- Must be an Australian Citizen or Permanent Resident

About INDEX Consultants
INDEX Consultants delivers technology solutions to drive business success. We are part of a $6.9B Tokyo?based global group, with Australian offices in Melbourne, Sydney, Canberra and Brisbane. We take great pride in being trusted advisors to the Public, Financial Services, Energy & Resources, Health and Education Sectors.
Our consultants are highly experienced, boasting an average of 15 years’ industry experience across a wide range of subject matter expertise in complex technical and business projects. We’re passionate about what we do and want passionate people to join our rapidly growing team.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Mili Nambiar at INDEX on +61 ••• ••• 412.

At INDEX we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you require an adjustment to be made during the recruitment process, please call 13•• ••• 339 or email ••••@index.com.au.

📌 Network Support Engineer (Sydney)
🏢 INDEX Consultants
📍 Sydney