About the role

In thei role, you’ll be providing vital administrative support to the Business Development Managers and State Managers. This includes handling warranty and roadside assistance inquiries, onboarding new dealers, managing reports, and offering general assistance as needed. You will also deliver customer service to those with questions regarding their warranties, transfers, or cancellations.

Key Responsibilities
Answer phone calls and emails about warranty and roadside assistance
Support sales and field teams with administrative tasks
Manage warranty transfers and cancellations
Build robust relationships with internal staff and external customers
Proactively identify and suggest process improvements
Assist with other ad hoc operational duties as needed

Requirements




Excellent phone manners and customer service skills
Robust attention to detail and confidentiality
Ability to work both independently and as part of a team
Proficiency in Microsoft Word and Excel
Previous experience in a similar role is preferred

About our Client

You’ll be joining a professional and supportive team of 55 staff in Victoria, with 30 based at the Southbank office. The company places a solid emphasis on fostering a positive work culture that prioritises flexibility and support.

To apply please follow the link below or for a confidential discussion please contact Sarah Gee at [email protected]

📌 Administrator/customer Service Southbank
🏢 Important Group
📍 Southbank