Cx & Retention Lead Reduce Churn, Drive Growth Richmond

10 Sep

Jobtailor

Richmond

10 Sep

Jobtailor

Richmond

Jobtailor is seeking a senior Customer Experience Leader to coach and scale a CX team for a SaaS/subscription business. You will own churn-reduction initiatives, analyze usage data, and partner with Product, Marketing, Rev Ops, Sales and CS to remove friction.

This role emphasizes AI-enabled self-service, data-driven retention programs, and collaboration across Builder, Subbie and Supplier audiences to improve CSAT and reduce churn.
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📌 Cx & Retention Lead Reduce Churn, Drive Growth Richmond
🏢 Jobtailor
📍 Richmond

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Cx & Retention Lead Reduce Churn, Drive Growth Richmond

Cx & Retention Lead Reduce Churn, Drive Growth Richmond

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Hiring kitchen staff in Japanese restaurant (Hornsby)

Hiring kitchen staff in Japanese restaurant (Hornsby)

Fish shop staff wanted (Burwood)

Fish shop staff wanted (Burwood)

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Landscape labourers x 2 (Pacific Pines)

Landscape labourers x 2 (Pacific Pines)

Cook or chef (Hurlstone Park)

Cook or chef (Hurlstone Park)

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