Lead, Ccaas Enablement & Ai-Driven Service Delivery (New South Wales)

Lead, Ccaas Enablement & Ai-Driven Service Delivery (New South Wales)

09 Sep
|
Cba
|
New South Wales

09 Sep

Cba

New South Wales

Job Description
Commonwealth Bank of Australia (CBA) is seeking a Senior Manager, Contact Centre Enablement in Sydney to establish and lead the Business Banking CCaaS Run team, delivering reliable, scalable and AI-enabled servicing.
You will own the Run roadmap and collaborate across business, technology and operations to mature platforms, migrations and value realization for customers and frontline teams.

📌 Lead, Ccaas Enablement & Ai-Driven Service Delivery (New South Wales)
🏢 Cba
📍 New South Wales

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