Job Description
Royal Australasian College of Surgeons in Australia seeks a Transformation Lead to own the end-to-end member journey, from joining through onboarding, engagement, retention and long-term value. This senior executive role requires moving from diagnosis to design to delivery within a 12-month engagement.
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You will design and implement a future Member Experience and Growth operating model, establish measures (NPS, satisfaction), lead CRM enablement via Microsoft Dynamics, and build the capabilities
📌 Member Experience & Growth Transformation Lead (Queensland)
🏢 Royal Australasian College of Surgeons
📍 Queensland
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