Job Description
Executive Manager, Financial Crime Domain (Perpetual KYC) Commonwealth Bank•Sydney, NSW, AU
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Job Description
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Executive Manager, Financial Crime Domain (Perpetual KYC)
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Drive meaningful change where it matters most
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We are looking for an experienced Executive Manager, CrewLeadto lead Perpetual KYC, a critical Economic Crime capability focused on strengthening how the Bank
understands,reviewsand
manages customer risk across the customer lifecycle.
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The crewis responsible forshaping a future-state approach to customer risk management, moving beyond traditional periodic reviews towards more dynamic, customer-centredand risk-based KYC capability. The work requires close integration across customer journeys, operations, technology, data, risk,
frontlineprocessesand
regulatory obligations.
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This is a strategic and emerging capability. The successful leader will help define the future direction rather than simply execute an established roadmap. The role requires someone who can bring structure to ambiguity, align multiple stakeholder groups and sequence complex change while protecting
customer,businessand
regulatory commitments.
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This is an prospect to build new capability with a direct impact on customer trust, financial crime risk management,
operationaleffectivenessand
the Bank's ability to meet evolving regulatory expectations.
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What you'll do
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As Executive Manager, Crew Lead, you will:
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Own the end-to-end strategy,
roadmap,performanceand
delivery outcomes for the Perpetual KYC crew.
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Lead a multi-squad environment, aligning priorities, dependencies and outcomes across product, technology, data, risk,
operations,deliveryand
change.
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Shape the crew's
purpose,prioritiesand
roadmap, ensuring alignment to Economic Crime strategy, enterprise priorities,
regulatoryexpectationsand
measurable value.
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Translate
strategicobjectivesinto
actionable quarterly plans, squad priorities,
deliverymilestonesand
performance measures.
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Partner closely with Product Owners, Crew Tech Leads, Technology, Risk, Operations,Dataand business stakeholders to ensure strong alignment across delivery and run outcomes.
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Drive a
clear,prioritisedand
outcome-focused backlog that balances strategic transformation, operational resilience, regulatory delivery, riskreductionand customer impact.
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Establish strong governance disciplines across planning, delivery, risk, issues, dependencies,
decisions,controlsand
executive reporting.
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Use data,metricsand insights
tomonitorperformance,identifyrisks
and opportunities, and
supporttimelyexecutive
decision-making.
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Manage cross-domain dependencies, competing priorities and delivery constraints, proactively
resolvingblockersand
guiding teams through ambiguity.
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Build strong partnerships across Economic Crime, Technology, Risk, Data,Operationsand enterprise stakeholders to ensure delivery is integrated and sustainable.
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Champion simplification, automation, resilience, modern
productpracticesand
continuous improvement across the crew.
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Build and lead a high-performing crew culture, with clear ownership, robust engagement,
accountability,paceand
a focus on safe delivery.
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What you'll bring
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You are a senior leader who combines strategic thinking with practical execution. You can lead through complexity, connect business and technology, and bring clarity to ambiguous environments.
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We'reparticularly interested in:
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Demonstrated experienceleading large-scale product, technology, operational or transformation teams in complex environments.
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A track recorddelivering customer,



regulatory, risk or business outcomes across multidisciplinary teams.
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Experience leading across product, technology, data, risk,
operations,deliveryand
change functions.
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Strong
commercial,strategicand
operational judgement, with the ability to connect long-term vision to execution.
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Strong understanding of risk management,
governance,controlsand
delivery assurance in a regulated setting.
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Effective stakeholder engagement and influencing skills, including experience engaging senior and executive-level stakeholders.
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Demonstrated ability to manage ambiguity, competing priorities, cross-
domaindependenciesand
complex trade-offs.
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Experience applying agile, product-ledand customer-centric ways of working at scale.
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A data-led approach to
performance,prioritisationand
decision-making.
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A passion for developing people,
buildingcapabilityand
creating high-performing teams.
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Experience in banking, financial services, risk, compliance, financial crime, customer lifecycle management, KYC,operationsor customer transformation would beadvantageous.
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What success looks like
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You will build a clear understanding of the crew's purpose, strategic outcomes, delivery commitments, technology landscape, risk profile,
operationaldependenciesand
stakeholder expectations.
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You willestablishan integrated view of priorities, performance, delivery,riskand dependencies, supported by clear governance and sequencing across squads and stakeholders.
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Over time, success will be reflected in improved KYC capability, sustainable execution, effective risk management, stronger crew performance, and delivery of customer, regulatory and business value.
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📌 Executive Manager, Financial Crime Domain (Perpetual Kyc) (New South Wales)
🏢 Commonwealth Bank
📍 New South Wales