Job Description
n
Deliver customer-obsessed service that drives customer satisfaction and first-call resolution
n
Provide timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and online channels
n
Support and educate customers on using digital platforms for personal banking
n
Provide support for digital onboarding processes
n
Listen, build trust, ask the right questions, and improve customer outcomes
n
Contribute to a team culture balanced across people, customer, risk, and performance
n
Ensure compliance with internal policies, external requirements, Privacy, FSRA, and Underwriting Guidelines
n
n
Requirements
n
n
Experience in delivering high-quality customer experience
n
Comfortable with digital customer service platforms to assist customers in real-time
n
Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
n
Understanding of digital verification and ID validation systems used in customer onboarding
n
Proficiency in digital payment technologies, such as mobile wallets and online payments
n
Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online
n




Compliance with internal policies and procedures and external requirements, including Privacy, FSRA, legislative requirements, and Underwriting Guidelines
n
n
Core Competencies
n
Demonstrates expertise in delivering exceptional customer service through digital platforms, ensuring compliance with privacy and regulatory standards while enhancing customer satisfaction and first-call resolution.
n
Highest-signal resume keywords
n
n
Customer Experience Delivery
n
Digital Customer Service Platforms
n
Digital Payment Technologies
n
Digital Verification Systems
n
Compliance with Privacy and FSRA
n
n
ATS Optimization Keywords
n
Hard Skills
n
n
Digital Banking Applications
n
Mobile Services Navigation
n
Digital Onboarding Processes
n
ID Validation Systems
n
Online Payments
n
n
Soft Skills
n
n
Trust Building
n
Effective Listening
n
Questioning Skills
n
Customer Empowerment
n
n
Industry Keywords
n
n
Everyday Banking
n
Customer Satisfaction
n
First-Call Resolution
n
Underwriting Guidelines
n
Legislative Requirements
n

📌 Banking Consultant (Queensland)
🏢 Jobtailor
📍 Queensland