Job Description
Lead end-to-end technical delivery of the transformation program for mutiple system migrations
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07th September, ****
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Lead end-to-end delivery of a major CRM and digital transformation program within a large enterprise. Guide the program from planning through to implementation across multiple delivery waves, ensuring scope, schedule, budget, risk, and stakeholder alignment are maintained across business and technology teams throughout.
n The role
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Own end-to-end program delivery for a large-scale CRM and digital platform transformation, working across multiple business and technology workstreams.
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Lead a phased, multi-wave rollout - from foundational capability through to full enterprise-wide parity and ongoing enhancement.
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Drive stakeholder engagement and alignment across business and technology teams, including regular workshops, steering forums, and executive reporting.
n
n
07th September, ****
n
Lead end-to-ende delivery of a major CRM and digital transformation program within a large enterprise. Guide the program from planning through to implementation across multiple delivery waves, ensuring scope, schedule, budget, risk, and stakeholder alignment are maintained across business and technology teams throughout.
n The role
n
n
Own end-to-end program delivery for a large-scale CRM and digital platform transformation, working across multiple business and technology workstreams.
n
Lead a phased, multi-wave rollout - from foundational capability through to full enterprise-wide parity and ongoing enhancement.
n
Drive stakeholder engagement and alignment across business and technology teams, including regular workshops, steering forums, and executive reporting.
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Key responsibilities
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Stakeholder engagement:



build and maintain strong relationships across business sponsors, technology leads, and delivery teams; act as a trusted point of contact for all parties.
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Conflict resolution: navigate competing priorities and resolve tension between business and technology stakeholders to keep delivery on track.
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Project planning and governance: own the program plan, milestones, RAID, and change control; establish stage gates and acceptance criteria.
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Collaboration: work closely with Business Analysts, Architects, and Product Owners to translate requirements into deliverable workstreams.
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Agile delivery: run the program using Agile ways of working, balancing structured governance with iterative delivery.
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Financial management: own budget control and financial reporting across a program in the order of $*****M over two years, including vendor cost management and business case tracking.
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Vendor management: oversee platform, systems integrator, and specialist partner relationships; balance buy-vs-build, cost, capability, and time-to-value.
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Qualifications
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10+ years leading complex, multi-workstream transformation programs in large enterprise environments.
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Proven delivery of CRM or digital platform transformation, ideally including phased migration and legacy decommissioning.
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Strong financial and budget management skills, with experience managing programs of comparable scale.
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Skilled in Agile delivery methods and comfortable operating in matrixed, cross-functional environments.
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Excellent stakeholder engagement, workshop facilitation, and conflict resolution skills.
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Leadership that influences cross-functional teams (engineering, architecture, security, data, commercial) with explicit, structured communication.
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📌 Program Manager - Crm And Systems (New South Wales)
🏢 Pathway Search
📍 New South Wales