Tissot Assistant Concession Manager | Melbourne Swatch Group Australia Melbourne, VIC, AU
About Tissot
Since ****, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Over the years, our pioneering products such as the legendary Tissot T-Touch have made headlines as well as history. The ground-breaking Tissot T-Touch Connect Solar uses sustainable solar energy and connected technology that guarantees privacy. It confirms our long-held reputation as innovators by tradition.
Our passion for sport is unrivalled and our timing systems are tried, tested and trusted by a range of professional sports and athletes. In basketball the NBA and FIBA, in cycling the Tour de France, Giro d'Italia and La Vuelta and in motorsports MotoGPTM are just some of the names that rely on Tissot as their Official Timekeeper. We provide innovative and traditional watches for our customers who appreciate our commitment to quality, authenticity, and excellence.
The Opportunity
We're looking for an exceptional
Assistant Manager
to lead our Tissot concession at
Myer Bourke Street Melbourne
.
Reporting to the Melbourne Multi-Site Manager, based at Tissot Collins Street, you'll play a key role in driving the success of the concession, leading the team, delivering an exceptional customer experience and ensuring the Tissot brand is represented to the highest standard.
This is an opportunity to combine your passion for people,



customer service and retail with one of the world's most recognised Swiss watch brands.
How You'll Make an Impact
Deliver exceptional customer service and lead by example
Drive sales targets, budgets and KPIs
Lead, coach and motivate the team
Set clear customer service and selling standards
Build strong customer relationships and resolve complaints
Deliver a high standard across every stage of the selling cycle
Conduct regular product, sales and operational training
Maintain Tissot product and visual merchandising standardsOversee daily concession operations and cash handling
Manage stock, inventory and stocktake processes
Communicate key matters to the Melbourne Multi-Site Manager
Complete reporting, administration and compliance requirements
What You'll Bring
Retail management or supervisory experience
Strong customer service and relationship-building skills
Excellent leadership and people management skills
Robust communication and organisational skills
Excellent time management and prioritisation skills
Computer literacy, including Word and Excel
Understanding of basic retail financials
Experience in inventory and stock management
You'll Stand Out If You Have
Experience in watches, jewellery, fashion, luxury or premium retail
A passion for Swiss watchmaking, craftsmanship and design
Strong product knowledge and a focus on customer experience
The ability to create a high-performing team environment
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📌 Tissot Assistant Concession Manager | Melbourne
🏢 Swatch Group Australia
📍 Melbourne