Job Description
Job Overview
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We are currently looking for a customer focused Customer Accounts Officer to join the National Shared Services Centre located at our head office inParramatta, NSW to provide support to our East Coast business partners. This role is instrumental in performing the day-to-day task of account management and collections within the centralised credit function which is a part of the National Shared Services Centre.
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This is a full time, fixed term contract position ending March **** working Monday to Friday in our Parramatta office.
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Key Responsibilities
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Handling a high volume of collection calls to assigned customer base
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Negotiating the collection of outstanding balances which have fallen into arrears
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Proactively identifying and escalating risks to the Collections Manager
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Monitoring and reporting in real time of payment deterioration
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Ensuring all customer accounts have a valid credit application on file
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Ensuring customer credit claims are recorded and managed through to conclusion
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Managing customer orders within assigned credit limits
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Generating, reviewing, and distributing various reports
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Flexible in your approach with workdays and working hours
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Collaborative with the Sales Function to resolve matters that may delay payment
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Utilising a diary system to ensure strict follow-up with internal and external customers
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Assisting the Collections Manager as required
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Key Requirements
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Have a minimum 1-3 years' experience in a collections / recovery role
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Are experienced in managing a high value and volume customer portfolio
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Exhibit strong and effective time and diary management skills and experience
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Can deliver remarkable customer service and exceptional recovery results
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Possess a high level of resilience and adaptability to changing situations
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Have utilised SAP in previous employment
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About Heidelberg Materials
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About Heidelberg Materials With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia. We think global and act local - we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high-quality concrete, aggregates, road base, sand and asphalt products. We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects. We are driven by excellence and high performance and together we will shape Australia's construction materials industry building a legacy for generations to come.
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Equal Opportunity Employment
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Heidelberg Materials is an equal opportunity employer, and we welcome people from all walks of life. We encourage applications from Indigenous Australians, people with disability,



those from diverse cultural backgrounds, and the LGBTQI+ community.
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German Company Information
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Zukunft gestalten, Erfolge bauen Heidelberg Materials – dein Sprungbrett in die Zukunft der Baustoffindustrie. Als weltweit führendes Unternehmen der Baubranche stellen wir eines der meistgenutzten Produkte her und ebenen dadurch nicht nur den Weg hin zu einer nachhaltigeren Produktion, sondern auch für deine persönliche Erfolgsgeschichte. Unser mutiger und innovativer Ansatz setzt auf massive CO2-Reduzierung, effiziente
Recyclingtechnologien
und digitale Lösungen – wir setzen Maßstäbe, die die Branche neu definieren.
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In unserer global vernetzten und regional verwurzelten Gemeinschaft haben deine Ideen die Kraft, den Menschen von morgen ein Leben von morgen zu ermöglichen. Bei uns gestaltest du nicht nur die Zukunft der Branche, sondern auch deine eigene. Packen wir's an! Heidelberg Materials ist einer der weltweit größten integrierten Hersteller von Baustoffen und -lösungen mit führenden Marktpositionen bei Zement, Zuschlagstoffen und Transportbeton. Wir sind mit mehr als ****** Beschäftigten an fast ***** Standorten in über 50 Ländern vertreten.
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Im Mittelpunkt unseres Handelns steht die Verantwortung für die Umwelt. Als Vorreiter auf dem Weg zur CO2-Neutralität und
Kreislaufwirtschaft
in der Baustoffindustrie arbeiten wir an nachhaltigen Baustoffen und Lösungen für die Zukunft. Unseren Kunden erschließen wir neue Möglichkeiten durch Digitalisierung.

📌 Customer Accounts Officer | Parramatta (Sydney)
🏢 Heidelberg Materials
📍 Sydney