Job Description
Lead a small technical team responsible for daily customer issue triage across the Underground Technologies product portfolio
n Work with Product Support, Deployment, and Application Specialists to understand and prioritise customer-reported issues
n Facilitate technical discussions across teams and stakeholders
n Track issues from initial report through analysis, root cause identification, and resolution
n Perform detailed analysis of customer and engineering data to identify root causes
n Develop data collection and experimentation plans for complex investigations
n Apply modern data analysis techniques and AI-assisted tools
n Identify product improvement opportunities through customer issue and operational trend analysis
n Partner with architects and software engineering teams on corrective actions and long-term product improvements
n Support implementation and validation of engineering solutions
n Provide technical leadership for cross-functional investigations involving hardware, software, communications, and operational systems
n Improve engineering test coverage, data collection methods, troubleshooting processes, and validation approaches
n Drive continuous improvement in root cause analysis and product quality processes
n Partner with Product Support, Deployment, Software, Systems, Architecture, Integration, and Validation teams
n Support global customers and mining operations through data-driven investigations
n Align teams, communicate complex findings, and drive resolution of highly complex system-level issues
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Requirements
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Previous experience in underground mining and mining technologies
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Technical leadership experience leading teams or complex engineering initiatives
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Experience troubleshooting and resolving complex systems issues in operational environments
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Experience working across software, systems, integration, and validation disciplines
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Solid analytical and problem-solving skills
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Ability to lead investigations involving multiple stakeholders and technical disciplines
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Excellent communication and collaboration skills
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Ability to influence technical direction and drive alignment across organisations
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Experience working in global cross-functional teams
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Experience in one or more of: underground mining technologies; data analytics and data science; AI-based tools for data analysis; mining automation and tele-remote systems; positioning and production management systems; people and vehicle tracking technologies; proximity awareness and collision avoidance systems; systems integration and validation
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Must work onsite five days a week
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Visa sponsorship is not available
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Core Competencies
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Demonstrates expertise in technical leadership and problem-solving within underground mining technologies, leveraging data analysis and AI-assisted tools to drive product improvements and resolve complex system-level issues. Proven ability to collaborate across cross-functional teams and influence technical direction.
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Highest-signal resume keywords
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Technical Leadership Experience
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Underground Mining Technologies
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Data Analytics and Data Science
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Complex Systems Troubleshooting
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Excellent Communication Skills
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ATS Optimization Keywords
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Hard Skills
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Data Analysis Techniques
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Root Cause Analysis
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Data Collection Methods
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Troubleshooting Processes
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Engineering Solutions Validation
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Soft Skills
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Analytical Skills
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Problem-Solving Skills
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Collaboration Skills
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Influencing Skills
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Industry Keywords
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Underground Mining
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Mining Technologies
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Systems Integration
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Operational Environments
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Cross-Functional Teams
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Tools & Technologies
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AI-Based Tools for Data Analysis
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Mining Automation Systems
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Tele-Remote Systems
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Positioning and Production Management Systems
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Proximity Awareness Systems
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📌 Senior Project Lead (Perth)
🏢 Jobtailor
📍 Perth